Wai Chun Yeung (Emma)
Calgary,AB
Summary
Approximately 1 year of local experience in office administration, specializing in data entry and accounts receivable. Other experience includes academic research, legal drafting, and various clerical duties. Possesses a well-organized and dependable personality, with strong attention to detail. Able to work effectively both in a team and independently, with skills in problem-solving, multitasking, and meeting multiple deadlines with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Administrator
Checker Cabs
Calgary, Alberta
12.2023 - 04.2024
- Billed around 100 customers on a biweekly basis.
- Generated invoices and statements, reconciled accounts, and maintained accurate customer records for customers, which include a wide range of private companies, school boards, and the City of Calgary.
- Conducted quality control on high-risk accounts, charged back or rectified an average of 8 transactions daily that were not in compliance with the specific rules, but were paid to the drivers by error through complicated procedures and coordinations.
- Validated, balanced and posted more than 1000 entries daily in accounting software (Sage 100).
- Investigated customer billing dispute and resolved an average of 10 disputed items for each billing period.
- Scanned 200-250 customer input sheets per hour with 95% accuracy.
Data Entry Clerk
Checker Cabs
Calgary, Alberta
06.2023 - 12.2023
- Reviewed and sorted a daily average of 750 taxi chits received from drivers, ensuring that the chits are in compliance with rules before totaling them.
- Calculated, created, and posted 40 EFT payments daily.
- Investigated unusual trips.
- Handled cash occasionally.
- Scanned 400+ taxi chits and slips daily using scanning software, for upload to accounting system and to customer portal.
Part-time Research Assistant
City University of Hong Kong
Hong Kong, HKSAR
07.2022 - 08.2022
- Conducted preliminary editing for an academic publication of 16 chapters.
- Drafted policy recommendation letter, questionnaire survey, and correspondence.
- Conducted literature search.
- Communicated with different parties to settle administrative issues, to ensure a smooth process for the publication.
Part-time Technical Assistant
City University of Hong Kong
Hong Kong, HKSAR
02.2022 - 06.2022
- Translated lecture materials.
- Conducted literature search.
Part-time Compliance Intern
Noah Holdings (Hong Kong) Limited
Hong Kong, HKSAR
07.2021 - 09.2021
- Conducted 30+ daily Anti-money Laundering screening review on World check hits records.
- Conducted internal compliance practice.
- Prepared staff training materials on internal compliance procedures.
Assistant
Elites' Paradise
Hong Kong, HKSAR
08.2018 - 05.2021
- Graded and provided feedback on high school students' work (English and Liberal Studies).
- Provided feedback to students on their Independent Enquiry Study for Liberal Studies in the Hong Kong Diploma of Secondary Education Examination.
- Provided suggestions on future development of the company.
Summer Intern
Ford, Kwan & Company
Hong Kong, HKSAR
07.2020 - 08.2020
- Drafted tenancy agreements, wills, and other legal documents.
- Conducted legal research.
- Communicated with external parties for professional services quotation and information.
- Provided basic administrative and clerical support.
Temporary Junior Clerk
P.C. Woo & Co
Hong Kong, HKSAR
07.2018 - 08.2018
- Drafted correspondence and legal documents as assigned.
- Provided basic administrative and clerical support.
- Filled time sheets and prepared bills.
Education
Bachelor of Laws -
City University of Hong Kong
Hong Kong, HKSAR06-2022
Skills
- Attention to Detail
- Interpersonal and Communication Skills
- Organizational Skills
- Time Management
- Problem-solving
- Microsoft Office
- Account Receivables
- Legal Drafting
- Literature Search
- English Word Processing: 65WPM with 98% accuracy
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Certification
- IELTS (Academic) Overall Band Score 8.0 - Aug 2021
References
References available upon request.
Timeline
Billing Administrator
Checker Cabs
12.2023 - 04.2024
Data Entry Clerk
Checker Cabs
06.2023 - 12.2023
Part-time Research Assistant
City University of Hong Kong
07.2022 - 08.2022
Part-time Technical Assistant
City University of Hong Kong
02.2022 - 06.2022
Part-time Compliance Intern
Noah Holdings (Hong Kong) Limited
07.2021 - 09.2021
Summer Intern
Ford, Kwan & Company
07.2020 - 08.2020
Assistant
Elites' Paradise
08.2018 - 05.2021
Temporary Junior Clerk
P.C. Woo & Co
07.2018 - 08.2018
Bachelor of Laws -
City University of Hong Kong
- IELTS (Academic) Overall Band Score 8.0 - Aug 2021
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