Eknoor Kohli
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Taker
Black Top & Checker Cabs
10.2023 - Current
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Typed incoming information promptly, maintaining [Number]% accuracy rate.
- I dealt successfully with individuals from various socio-economic, ethnic, and cultural backgrounds.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Recalled, summarized, prioritized, and categorized information.
Server
Chipotle Grill
07.2023 - 08.2023
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Community Work Volunteer
Rotract Club
08.2022 - 03.2023
- Collaborated with local organizations to provide food baskets to families in need.
- Maintained clean facilities to better serve program needs.
- Planned and delivered numerous activities and special events.
Education
Associate of Arts - Psychology
Capilano University
North Vancouver, BC04.2025
High School Diploma -
RYAN INTERNATIONAL SCHOOL
LUDHIANA 05.2022
Skills
- Complaint Handling
- Stress Tolerance
- Call Prioritization
- Decision Making
- Process Improvement
- Resource Mobilization
- Leadership Abilities
- Creative Thinking
- Time Management
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
BAKERY
- Certified - BAKER , KRYSTAL COOKING CLASSES
AVAILABILITY
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY
Timeline
Call Taker
Black Top & Checker Cabs
10.2023 - Current
Server
Chipotle Grill
07.2023 - 08.2023
Community Work Volunteer
Rotract Club
08.2022 - 03.2023
Associate of Arts - Psychology
Capilano University
High School Diploma -
RYAN INTERNATIONAL SCHOOL
BAKERY
- Certified - BAKER , KRYSTAL COOKING CLASSES
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