Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kuldeep Rakhra

Summary

Seasoned customer service professional with over 30 years of dedicated experience in various industries. Proven track record of exceeding customer expectations through attentive communication, problem-solving, and empathy. Skilled in handling challenging situations with professionalism and diplomacy. Possesses a deep understanding of customer needs and preferences, enabling the delivery exceptional service. Committed to continuous improvement and maintaining high standards of service excellence.

Overview

31
31
years of professional experience

Work History

Taxi Driver

Black Top/Checker Cabs
06.2011 - Current
  • Proficient in navigating downtown Vancouver and lower mainland
  • Excellent customer service skills with a focus on passenger satisfaction.
  • Strong knowledge of traffic laws and regulations , prioritizing safety at all times.
  • Ability to communicate effectively with dispatchers, passengers, and road users.


Self Employed

Food Industry
11.2004 - 05.2011
  • Established and managed all aspects of a business , including strategic planning , budgeting, inventory management, and vendor relations.
  • Built a loyal customer base through exceptional service , personalized interactions, and a commitment to exceeding customer expectations.
  • Successfully navigated challenges and market fluctuations, demonstrating flexibility adapting business operations.

Assistant General Manager

McDonald's Restaurant
01.1993 - 11.2004
  • Conduct training sessions for new hires and development programs for existing employees to enhance job skills, and service standards.
  • Identify operational challenges and implement effective solutions to improve efficiency and customer satisfaction , while adhering to brand standards and regulations
  • Maintain open communication with staff, management, and corporate, coordinating activities, and fostering a culture of collaboration and continuous improvement .

Education

High School Diploma

John Oliver Secondary
Vancouver, BC

KPU Low Voltage Program

Kwantlen Polytechnic University
Langley, BC

Skills

  • Safety Regulations
  • Standard First Aid (SFA)
  • Class 4 Driver's License
  • Vehicle operations
  • Adaptability
  • Geography
  • WHMIS

References

available upon request

Timeline

Taxi Driver

Black Top/Checker Cabs
06.2011 - Current

Self Employed

Food Industry
11.2004 - 05.2011

Assistant General Manager

McDonald's Restaurant
01.1993 - 11.2004

High School Diploma

John Oliver Secondary

KPU Low Voltage Program

Kwantlen Polytechnic University

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Kuldeep Rakhra