SHEZANA MUNIR
Calgary,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and teamwork skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Dispatcher/Call Centre Agent
Checker Cabs
02.2024 - Current
- Booking approximately 500 or more cabs for customers
- Solving driver issues using the company's software
- Analyzed customer feedback and provided solutions to improve customer service.
- Excellent communicator with drivers in emergency
- Developed good relations with co-workers.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
Dispatcher, Customer Service
Wallace and Carey
01.2023 - 02.2024
- Provided answers to customers with their inquiries on deliveries
- Investigated customer-related issues with product shortage, received and replied to customer calls and emails in professional manner
- Identified and processed rush orders to meet customer requirements
- Generated driver's productivity reports and managed logs
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Good at building relations with team members and performing assigned duties on time
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Representative
Mint Smart Wash
01.2022 - 04.2023
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Contributed to development of departmental strategies aimed at enhancing overall customer experience.
- Promoted membership deals, ranked highest in selling memberships
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to team's collective growth.
- Helped co-workers in resolving customer related issues
- Maintained car wash cleanness and stocked carwash with supplies
- Answered customers over phone and provided information related deals on carwash
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
Senior Sales Associate
7-Eleven
03.2019 - 01.2022
- Promoted upselling for store profit & related information on special promotions
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized and stocked store shelves
- Used POS system to process sales, returns, online orders, and gift card activations.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Maintained store cleanness, display cases, shelves, and isles
- Provided courteous and prompt customer service
- Worked effectively in fast-paced environments.
- Setup stores advertisements and display receive merchandise
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Diploma -
Robertson College
Calgary, AB04-2024
Skills
- Professional Attitude
- Fast-learner
- Relations Building
- POS operations
- Time Management
- Stress Tolerance
- Customer Service
- Multitasking Abilities
- Decision-Making
- Computer Skills
- Effective Communications
Languages
Timeline
Dispatcher/Call Centre Agent
Checker Cabs
02.2024 - Current
Dispatcher, Customer Service
Wallace and Carey
01.2023 - 02.2024
Customer Representative
Mint Smart Wash
01.2022 - 04.2023
Senior Sales Associate
7-Eleven
03.2019 - 01.2022
Diploma -
Robertson College
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