Vandni
Toronto,Canada
Summary
Dependable and proactive manager with a demonstrated ability to exceed company expectations through strong ownership and initiative. Possesses a robust work ethic, committed to enhancing productivity and streamlining operations. Achieved a 20% increase in store revenue within six months by implementing a new visual merchandising strategy and training staff on effective upselling techniques. Consistently meets sales targets and KPIs while upholding exceptional customer service standards. Dedicated to cultivating a welcoming and inclusive environment that fosters customer satisfaction and engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Front Store Manager
Shoppers Drug Mart
07.2023 - Current
- Ensured store standards to enhance CX and drive profitability.
- Collaborated to maintain standards, including backroom operations.
- Supported labor scheduling and productivity through Work Force Management (WFM).
- Led planogram and merchandising for pilot store, successfully introducing Asian and South Asian food at Shoppers Drug Mart.
- Adhered to HR standards and supported hiring.
- Managed wage administration within SLPH guidelines.
- Promoted Blue Culture, drove employee engagement.
- Successfully planned and managed inventory, optimizing expense control through effective decision-making.
- Delivered strong leadership and mentorship, fostering staff development and growth.
- Streamlined time management and task prioritization.
Key Holder Supervisor
Dollarama
02.2023 - 04.2024
- Provided outstanding technical support and customer service.
- Independently managed system startup and shutdown processes.
- Maintained IT systems, ensuring smooth transaction processing and accurate data management.
- Handled inventory management tasks
- Lead the IT team in overseeing system performance and ensuring efficient service delivery.
- Proficient in system troubleshooting, issue resolution, and performing necessary system reconciliations.
- Supervised IT operations and ensured all processes run smoothly during shifts, including end-of-day system checks and data backup.
Store Manager
Hollywood Style L.A. Shoppers World
03.2022 - 01.2023
- Ensure high levels of customer satisfaction through excellent service
- Maintain current information of market trends and initiate new ideas to take advantage of opportunities to increase profitability and also maintain inventory
- Supervise employees, providing coaching and mentorship to optimise productivity and increase sales
- Increased store revenue by 20% in six months by implementing a new visual merchandising strategy and training sales associates on effective upselling techniques
Human Resources Executive
Appinventiv
08.2021 - 10.2021
- Experience working with on call interview softwares and electronic systems
- Reached out to approximately 70 plus prospective candidates each day and reported to the mentor
- Catered exceptional ability to solve problems and alleviate conflicts and escalate tactfully
Senior Sales Consultant
The Canada King
10.2020 - 07.2021
- Translated immigration documents to explain the relevance to potential residents
- Analysed legal documents for discrepancies to streamline procedures and avoid delays
Education
Master of Arts - English Language And Literature
Panjab University
Chandigarh,IndiaPost Graduate Diploma - Marketing Management
Centennial College
Toronto, ON04-2023
Diploma - Project Management
Georgian College
Toronto, ON08-2022
Bachelor of Arts - English Language And Literature
Panjab University
Chandigarh,India05-2020
Skills
- Cash handling accuracy
- Promotional strategies
- Multitasking and organization
- Onboarding process
- Interpersonal and written communication
- Loss prevention strategies
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Training development
- POS systems
- Problem-solving
- Time management
- Team collaboration
Accomplishments
- Led planogram and merchandising for a pilot store, successfully introducing Asian and South Asian food at Shoppers Drug Mart.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Google Analytics Individual-https://skillshop.exceedlms.com/student/award/UTQQTq3s9pveVDpmGcrn5E9J
- Finance for Non Finance Managers
- Google Ads Search Certification
- Business Acumen for Project Managers
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
07.2023 - Current
Key Holder Supervisor
Dollarama
02.2023 - 04.2024
Store Manager
Hollywood Style L.A. Shoppers World
03.2022 - 01.2023
Human Resources Executive
Appinventiv
08.2021 - 10.2021
Senior Sales Consultant
The Canada King
10.2020 - 07.2021
Master of Arts - English Language And Literature
Panjab University
Post Graduate Diploma - Marketing Management
Centennial College
Diploma - Project Management
Georgian College
Bachelor of Arts - English Language And Literature
Panjab University
Similar Profiles
Christo ThomasChristo Thomas
Front Store Assistant Manager at Shoppers Drug MartFront Store Assistant Manager at Shoppers Drug Mart
Claudia PerezClaudia Perez
Beauty Advisor at Shoppers Drug MartBeauty Advisor at Shoppers Drug Mart
Nolan PlyleyNolan Plyley
Supervisor at Shoppers Drug MartSupervisor at Shoppers Drug Mart