Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rainu Sam

Kitchener,ON

Summary

Assistant Front Store Manager with 6 years of retail management experience successfully oversees facility resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives.

Overview

6
6
years of professional experience

Work History

Assistant Front Store Manager

Shoppers Drug Mart
04.2024 - Current
  • Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
  • Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
  • Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
  • Implemented new planograms and planogram adjustments to increase customer purchases.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
  • Worked with the Management Team to ensure Store Standards were in effect 100% of the time, including the backroom.
  • Helped manage, in conjunction with the FSM, labour scheduling and leveraged Work Force Management (WFM) to maximize labour productivity.
  • Ensured staffing levels were adequate to effectively operate the business.
  • Complied with Human Resources Standards.
  • Helped with hiring in conjunction with the FSM, hired and/or supported hiring for all departments, excluding Pharmacy.
  • Maintained wage administration within SLPH guidelines.
  • Drove Blue Culture, engagement, and led and motivated staff by leading with our Core Values.

Cash Manager

Shoppers Drug Mart
05.2021 - 03.2024
  • Oversaw liquidity and cash management operations.
  • Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
  • Collaborated with corporate finance team members to support quarterly external reporting.
  • Identified gaps in market to spot opportunities to create value propositions.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Utilized financial software to prepare consolidated financial statements.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Created financial dashboards to provide insights into key performance indicators.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Complied with established internal controls and policies.
  • Supported financial director with special projects and additional job duties.
  • Developed strategic plans for day-to-day financial operations.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Led by example and ensured that cashier staff demonstrated our CORE Values
  • Ensured cashiers comply with all Store Standards
  • Scheduled cashier staff hours, days off and vacations within established guidelines
  • Trained employees in job functions and provided on-going coaching and instructions
  • Assisted with completing performance reviews of cashier staff in conjunction with the FSM
  • Ensured exceptional customer service is provided beyond expectation
  • Ensured employees present proper image to the public in accordance with Uniform Policy
  • Ensured cashiers ask for PC Optimum Card during each transaction
  • Promoted all company initiatives of PC Optimum, fundraising with customers and employees
  • responsible for cash focused promotions/offers
  • Ensured all cashiers are aware of weekly promotions and scanning code of practice
  • Ensured lottery trays are to standard, locked, followed legislative lottery policy
  • Performed clerical/banking duties
  • Assisted with all coin orders, resolved all discrepancies with cash and coin orders
  • Maintained cash office / safe following Store Standards
  • Printed transaction exception report weekly identifying variances
  • Printed cash over/ short weekly; identified and investigated variances
  • Ensured all loss prevention systems and procedures are performed according to Standards
  • Ensured procedures regarding parcel checks are adhered to


Front Store Supervisor

Shoppers Drug Mart
03.2019 - 04.2021
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Quickly and accurately counted drawers at the start and end of each shift.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Verified the accuracy of daily cashier batches by checking all receipts, checks, and cash.
  • Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored areas for security issues and safety hazards.

Education

Master of Science - Computer Science

International Degree
India
04-2003

Skills

  • Leadership & Team Management: Lead, motivate, and coach a diverse team; resolve conflicts; delegate tasks effectively
  • Customer Service Excellence: Deliver high-quality service, resolve issues, and build long-term customer relationships
  • Operational Expertise: Manage store operations, inventory, and staff schedules for smooth daily functioning
  • Financial Acumen: Oversee budgets, manage costs, drive sales, and implement promotional strategies
  • Communication Skills: Strong verbal and written communication with staff, customers, and management
  • Inventory & Merchandising: Ensure proper stock management, visual merchandising, and loss prevention
  • Technology Proficiency: Use POS systems, self-checkout, and reporting tools to track performance
  • Health & Safety Compliance: Ensure adherence to safety standards and regulations in store operations
  • Problem-Solving & Decision-Making: Make quick, effective decisions to resolve issues and improve operations
  • Marketing & Sales Strategy: Implement sales strategies, manage promotions, and stay informed on products
  • Scheduling coordination
  • Loss prevention strategies
  • Promotional planning
  • Cash handling accuracy

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual

Timeline

Assistant Front Store Manager

Shoppers Drug Mart
04.2024 - Current

Cash Manager

Shoppers Drug Mart
05.2021 - 03.2024

Front Store Supervisor

Shoppers Drug Mart
03.2019 - 04.2021

Master of Science - Computer Science

International Degree

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Rainu Sam