Hi, I’m
Roselyn Mangada
Surrey,BC
Summary
Dynamic professional with a proven track record at Shoppers Drug Mart, excelling in customer service and loss prevention strategies. Recognized for enhancing customer satisfaction and mentoring staff, I leverage strong problem-solving abilities and attention to detail to drive sales and optimize store operations. Committed to fostering a positive team environment.
Overview
12
years of professional experience
Work History
Shoppers Drug Mart
Assistant Front Store Manager
05.2024 - Current
Job overview
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Proactively identified potential security risks within the store environment, taking appropriate measures to minimize losses due to theft or damage.
- Developed strong relationships with vendors, negotiating better terms and pricing.
- Trained and mentored new employees, fostering a positive team atmosphere and increased productivity.
- Implemented effective merchandising strategies to drive sales and attract customers.
- Conducted regular audits of cash registers to maintain accuracy and prevent discrepancies or thefts.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Provided support during peak hours, ensuring smooth operation of registers and reduced wait times for customers.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Maintained a clean and organized store environment for enhanced customer experience.
TJX Companies, Homesense
Customer Service Coordinator
08.2013 - 10.2022
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
University of The East Philippines
No Degree from Management
Philippines Science And Technology CentersPhilipines
No Degree from Computer And Information Sciences
Skills
- Cash handling accuracy
- Scheduling coordination
- Loss prevention strategies
- Employee coaching
- Positive attitude
- Customer service
- Attention to detail
- Problem-solving abilities
Languages
English
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
05.2024 - Current
Customer Service Coordinator
TJX Companies, Homesense
08.2013 - 10.2022
University of The East
No Degree from Management
Philippines Science And Technology Centers
No Degree from Computer And Information Sciences
Similar Profiles
Rizul SukhijaRizul Sukhija
Front Store Supervisor at Shoppers Drug MartFront Store Supervisor at Shoppers Drug Mart
Joudy YounisJoudy Younis
Volunteer at Shoppers Drug MartVolunteer at Shoppers Drug Mart
Vali OrchardVali Orchard
Pharmacist at Shoppers Drug Mart 1337Pharmacist at Shoppers Drug Mart 1337
MELISSA SERRAMELISSA SERRA
Beauty Boutique Manager at Shoppers Drug MartBeauty Boutique Manager at Shoppers Drug Mart
Reena DhaliwalReena Dhaliwal
Inclusive Education Support Worker at Surrey School District NO. 36Inclusive Education Support Worker at Surrey School District NO. 36