LEI PASCO
Sherwood Park,AB
Summary
Dynamic and results-driven professional with extensive experience at Shoppers Drug Mart, excelling in customer service and inventory management. Proven track record in training staff and enhancing team collaboration, ensuring compliance and customer satisfaction. Adept at problem-solving and cash handling, consistently achieving operational excellence in fast-paced environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
ASSISTANT FRONT STORE MANAGER
SHOPPERS DRUGMART
Sherwood Park
11.2019 - Current
- Optimized daily store operations while effectively managing employee schedules.
- Managed inventory levels through coordinated replenishment efforts.
- Enhanced service quality by training staff on customer service and product knowledge.
- Maintained a safe environment by ensuring adherence to health and safety regulations.
- Implemented merchandising strategies that supported promotional activities for increased sales.
- Ensured financial accuracy by monitoring cash handling procedures closely.
- Resolved customer inquiries and issues quickly, enhancing overall satisfaction.
- Worked collaboratively with team members to drive performance toward targets.
PERSONAL SHOPPER - Part time
LOBLAWS, REAL CANADIAN SUPERSTORE
<ul>
<li>Assisted customers in selecting quality products tailored to their preferences.</li>
<li>Managed shopping lists, ensuring all items were accurately sourced and gathered.</li>
<li>Completed pickup and shopping orders for customers within local area.</li>
<li>Scanned items when pulling from shelves to update system stock information.</li>
</ul>
11.2021 - 05.2022
- Assisted customers in selecting quality products tailored to their preferences.
- Managed shopping lists, ensuring all items were accurately sourced and gathered.
- Completed pickup and shopping orders for customers within local area.
- Scanned items when pulling from shelves to update system stock information.
CASH MANAGER
SHOPPERS DRUGMART
<ul>
<li>Oversaw daily cash deposits and reconciled bank statements efficiently.</li>
<li>Trained staff on cash handling procedures and security protocols.</li>
<li>Conducted regular audits of cash management processes and systems.</li>
<li>Monitored cash flow to ensure sufficient funds were available for daily operations.</li>
<li>Verified accuracy of bank deposits, withdrawals and transfers.</li>
</ul>
03.2017 - 11.2019
- Oversaw daily cash deposits and reconciled bank statements efficiently.
- Trained staff on cash handling procedures and security protocols.
- Conducted regular audits of cash management processes and systems.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Verified accuracy of bank deposits, withdrawals and transfers.
ASSITANT MANAGER CONTRACT/ SUPERVISOR
SHOPPERS DRUGMART
09.2015 - 03.2017
- Supervised daily cash operations, ensuring accuracy of cash registers.
- Trained and mentored new cashiers on customer service standards and POS systems.
- Resolved customer inquiries and escalated issues to maintain satisfaction.
- Monitored transaction processes for compliance with company policies.
- Greeted customers and provided information in a timely manner.
- Processed refunds and exchanges according to established policies.
- Counted tills at shift start and balanced registers at end of shift.
- Handled customer complaints, escalating concerns for prompt resolution.
STORE ASSOCIATE
Bed Bath & Beyond
Sherwood Park, AB
08.2015 - 11.2015
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise and ensured proper inventory levels.
- Maintained cleanliness and organization of store displays and shelves.
- Provided cash register operations and handled customer payments.
- Processed returns and exchanges according to company policy.
RESTAURANT MANAGER/DISTRICT MANAGER
WENDY'S RESTAURANT
08.2011 - 08.2015
- Company Overview: (Edmonton-Sherwood Park)
- (Edmonton-Sherwood Park)
FOOD SERVICE SUPERVISOR
WENDY'S RESTAURANT
08.2011 - 08.2012
- Company Overview: (Edmonton-Sherwood Park)
- (Edmonton-Sherwood Park)
DISTRICT MANAGER
WENPHIL CORPORATION
Philippines, Philippines
01.2003 - 01.2009
- Company Overview: (Wendy's Hamburgers)
COUNTRY TRAINING MANAGER
WENPHIL CORPORATION
Philippines, Philippines
01.2001 - 01.2009
- Company Overview: (Wendy's Hamburgers)
- (Wendy's Hamburgers)
TRAINING STORE MANAGER
WENPHIL CORPORATION
Philippines, Philippines
01.2001 - 01.2003
- Company Overview: (Wendy's Hamburgers)
- (Wendy's Hamburgers)
STORE MANAGER
WENPHIL CORPORATION
Philippines, Philippines
01.1997 - 01.2001
- Company Overview: (Wendy's Hamburgers)
- (Wendy's Hamburgers)
CO-MANAGER
WENPHIL CORPORATION
Philippines, Philippines
01.1994 - 01.1997
- Company Overview: (Wendy's Hamburgers)
- (Wendy's Hamburgers)
Guest Relations Representative for Marketing - Part time
WENPHIL CORPORATION
Philippines, Philippines
01.1991 - 01.1994
- Company Overview: (Wendy's Hamburgers)
- (Wendy's Hamburgers)
Education
Bachelor of Science - Marketing
San Sebastian College
Manila, PhilippinesManila, Philippines
Diploma - Business Administration
East West College
Brooks05-2024
Skills
- Customer service
- Inventory management
- Visual merchandising
- Cash handling accuracy
- Training & development
- Team collaboration
- Compliance management
- Problem solving
- Time management
- Staff scheduling
- Conflict resolution
- Loss prevention
- Employee coaching
- Team building
- Goal setting
- Adaptability and flexibility
- Multitasking Abilities
Seminars Training
- Local Store Marketing Workshop
- Handling Customer complaints
- Performance Managing Your Territory
- Presentation Skills Workshop
- Group Training Skills
- Managing and Leading with Impact
- Stress Management
- Understanding Profit and Loss
- Target Food Cost Workshop
- Ordering Workshop
- Administrative Workshop
- Effective Human Relations
- Effective Disciplinary Action
- Basic Shift Management Program
- A Closer Look at Communication
Accomplishments
- Best Training Manager in the Asia Pacific Region
- Best District manager
- Best in Market
- Certified Serve Safe Manager & Proctor
Certification
- Dale Carnegie Course - Your path to effective communication & human relations/skill for sucess
- Red cross First Aid course- Emergency First Aid & CPR/AED level C
- Safety Training Certificate - Skid Steer Operator,Telehandler Operator
- Fall Protection Training Certification
Timeline
PERSONAL SHOPPER - Part time
LOBLAWS, REAL CANADIAN SUPERSTORE
11.2021 - 05.2022
ASSISTANT FRONT STORE MANAGER
SHOPPERS DRUGMART
11.2019 - Current
CASH MANAGER
SHOPPERS DRUGMART
03.2017 - 11.2019
ASSITANT MANAGER CONTRACT/ SUPERVISOR
SHOPPERS DRUGMART
09.2015 - 03.2017
STORE ASSOCIATE
Bed Bath & Beyond
08.2015 - 11.2015
RESTAURANT MANAGER/DISTRICT MANAGER
WENDY'S RESTAURANT
08.2011 - 08.2015
FOOD SERVICE SUPERVISOR
WENDY'S RESTAURANT
08.2011 - 08.2012
DISTRICT MANAGER
WENPHIL CORPORATION
01.2003 - 01.2009
COUNTRY TRAINING MANAGER
WENPHIL CORPORATION
01.2001 - 01.2009
TRAINING STORE MANAGER
WENPHIL CORPORATION
01.2001 - 01.2003
STORE MANAGER
WENPHIL CORPORATION
01.1997 - 01.2001
CO-MANAGER
WENPHIL CORPORATION
01.1994 - 01.1997
Guest Relations Representative for Marketing - Part time
WENPHIL CORPORATION
01.1991 - 01.1994
Bachelor of Science - Marketing
San Sebastian College
Diploma - Business Administration
East West College
Similar Profiles
Mykhailo IsichenkoMykhailo Isichenko
NA at Shoppers Drugmart, Shoppers Drugmart MERCHENDISERNA at Shoppers Drugmart, Shoppers Drugmart MERCHENDISER
Tina PerinpanayagamTina Perinpanayagam
Pharmacy Assistant at Shoppers DrugmartPharmacy Assistant at Shoppers Drugmart
Sophia LawSophia Law
Beauty Specialist at Shoppers DrugmartBeauty Specialist at Shoppers Drugmart
Megan RovereMegan Rovere
Grocery Stocker at shoppers drugmartGrocery Stocker at shoppers drugmart
Benjamin Gaudet-DykeBenjamin Gaudet-Dyke
Pipefitter at Edmonton ExchangerPipefitter at Edmonton Exchanger