Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi Martin

Pickering

Summary

Dynamic retail professional with a proven track record at Shoppers Drug Mart, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective employee coaching. Skilled in cash handling and problem-solving, consistently improving store performance and fostering a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Assistant Front Store Manager

Shoppers Drug Mart
06.2021 - Current
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed strong relationships with vendors, negotiating better terms and pricing.
  • Contributed creative ideas for improving store layout and product presentation to enhance visual appeal.
  • Evaluated employee performance through periodic assessments, offering constructive feedback for improvement when necessary.
  • Implemented effective merchandising strategies to drive sales and attract customers.
  • Trained and mentored new employees, fostering a positive team atmosphere and increased productivity.
  • Actively participated in weekly meetings to discuss store performance, goals, and upcoming initiatives.
  • Provided support during peak hours, ensuring smooth operation of registers and reduced wait times for customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cosmetics Merchandiser

Shoppers Drug Mart
05.2018 - 06.2021
  • Aided customers in selecting appropriate products based on their unique preferences or skin concerns.
  • Enhanced product visibility by skillfully creating and maintaining eye-catching displays.
  • Utilized cross-selling techniques to introduce complementary products during client interactions, enhancing overall sales performance.
  • Supported inventory management through accurate tracking, ordering, and stocking of cosmetic items.
  • Boosted sales by providing exceptional customer service and in-depth knowledge of products.
  • Participated in regular meetings with store management to discuss departmental goals, challenges, and opportunities for improvement.
  • Meticulously maintained stock levels to prevent out-of-stock situations while minimizing excess inventory costs.

Education

Certificate - Makeup Artistry

Beauty Institute Canada
Ajax, ON
12.2018

High School Diploma -

Dumbarton High School
Pickering, ON
06.2017

Skills

  • Cash handling accuracy
  • Scheduling coordination
  • Loss prevention strategies
  • Employee coaching
  • Employee engagement
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Team leadership

Languages

English
Full Professional

Timeline

Assistant Front Store Manager

Shoppers Drug Mart
06.2021 - Current

Cosmetics Merchandiser

Shoppers Drug Mart
05.2018 - 06.2021

Certificate - Makeup Artistry

Beauty Institute Canada

High School Diploma -

Dumbarton High School

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Naomi Martin