Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Training
PERSONAL INFORMATION
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Utsav Kunjadiya

Edmonton

Summary

Dynamic Assistant Front Store Manager with 2 years of experience, excelling in operational efficiency and customer satisfaction. Expertise in managing labour schedules and analyzing financial reports to drive performance improvements. Skilled in staff training and development, fostering high-performing teams that enhance the customer experience. Proven ability to implement effective merchandising strategies and maintain compliance with company standards, ensuring a seamless shopping environment. Committed to building strong relationships with both team members and customers, continuously striving for excellence in store operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Front Store Manager

Shoppers Drug Mart #2427
05.2024 - Current
  • Manage and adjust labour schedules using Workforce Management (WFM) tools to ensure operational efficiency and cost control.
  • Analyze financial reports and KPIs to identify performance trends and implement strategies to meet or exceed period and annual targets.
  • Assist in hiring and onboarding for all front store roles; ensure compliance with HR policies and standards.
  • Maintain store standards across all departments, including cosmetics and the backroom, to deliver an exceptional customer experience and drive traffic.
  • Assisted in managing daily store operations and customer service strategies.
  • Supported staff scheduling and training for optimal team performance.
  • Ensured compliance with company policies and safety regulations during store activities.
  • Coordinated inventory management processes to maintain stock levels efficiently.
  • Implemented visual merchandising standards to enhance product presentation in-store.
  • Monitored sales trends and customer feedback for continuous improvement initiatives.
  • Coordinate with internal departments (Pharmacy, Head Office, Vendors) to ensure smooth store operations.
  • Organize and lead daily huddles and team meetings to communicate objectives and recognize performance.

Cashier Supervisor

Shoppers Drug Mart #2427
03.2024 - 04.2024
  • Supervised cashier staff to ensure efficient customer service and transaction processes.
  • Trained new cashiers on operating registers and handling customer inquiries.
  • Managed cash register operations, including balancing drawers at shift end.
  • Assisted customers with product selections and provided information on promotions.
  • Monitored inventory levels, restocked items, and organized merchandise displays.
  • Resolved customer complaints and ensured a positive shopping experience for all patrons.
  • Implemented store policies to maintain a safe and orderly checkout environment.

Supervisor

INS Market
10.2022 - 02.2024
  • I walked through the store areas to identify and proactively resolve issues that negatively impact operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • We rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Cashier

INS Market
03.2022 - 09.2022
  • Provided tailored advice to customers, addressing unique needs effectively.
  • Handled customer inquiries via phone efficiently, minimizing wait times.
  • Established and refined customer service policies to surpass industry standards.
  • Created comprehensive training materials to enhance team capabilities.
  • Resolved complex customer issues, fostering client loyalty and retention.

Education

Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning
04.2023

Skills

  • Product and service sales
  • Stock management
  • Customer experience
  • Relationship building and management
  • POS systems operations
  • Goals and performance
  • Inventory management
  • Employee training
  • Customer service
  • Staff scheduling
  • Conflict resolution
  • Employee coaching
  • Store layout optimization
  • Communication skills
  • Positive attitude
  • Recruitment and hiring
  • Employee development
  • Financial management
  • Supply chain management
  • Order management
  • Loss prevention strategies
  • Scheduling coordination
  • Cash handling accuracy

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Certification

AFSM Development Program- Summer 2024

Timeline

Assistant Front Store Manager

Shoppers Drug Mart #2427
05.2024 - Current

Cashier Supervisor

Shoppers Drug Mart #2427
03.2024 - 04.2024

Supervisor

INS Market
10.2022 - 02.2024

Cashier

INS Market
03.2022 - 09.2022

Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning

Training

  • June 2024 - December 2024
  • AFSM Development Program, Shoppers Drug Mart

PERSONAL INFORMATION

  • Address: , Edmonton
  • Nationality:
  • Driving License:
  • Hobbies:

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Utsav Kunjadiya