TEREZA KUBICKOVA
BURNABY,BC
Summary
Working with people is simply in my blood - I enjoy talking to my customers, building a bond with them and love the diversity of each day!
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Lonsdale Quay Hotel
10.2023 - Current
- Managing opening and closing of the restaurant, inventories, alcohol orders, schedules
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Coordinated with kitchen staff to ensure timely delivery of orders
- Assisted in recruitment process and training of new staff
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
Waitress/bartender/barista
The Boatshed
04.2023 - 10.2023
- Greeting customers and getting them seated
- Being pleasant at all times with positive attitude
- Taking orders, mixing drinks, making coffees, serving food, taking care of the dishwasher, bussing tables, keeping the work environment tidy, closing the cashier at the end of the shift - in possession of Serving it right certificate
Waitress
Prague Boats
09.2020 - 04.2023
- Working on different boats in Prague:
- Outdoor bar on the boat in summer - taking orders, mixing drinks
- In winter - working indoors on the luxurious cruise boats with glass retractable roofs - 3 hours long cruises on the river with buffet dinner
- Boarding passengers, serving drinks, taking orders, bussing tables
Cabin Crew
Emirates Airline
02.2016 - 08.2020
- Hands on delivering onboard premium services for Emirates Airline.
- Main duties and responsibilities of a cabin crew member:
- Provide services to airline passengers in order to ensure their safety and satisfaction through out their journey - meal service, beverage service, answering call bells etc.
- Working under pressure to serve up to 500 people in short amount of time with limited number of crew
- Management of a variety of onboard emergencies and medical situations
- Effective cooperation with more than 130 nationalities that spoke over 55 languages - being a team player was the key
- Always being presentable, able to remain diplomatic in difficult situations, always polite, welcoming and helpful
Education
Graduated - Business in Agriculture
VoS, SoS, SoU, Kostelec nad Orlici
05.2012
Skills
- Excellent customer service skills
- Friendly and outgoing attitude
- Multitasking skills
- Time management skills
- Problem solving skills
- Excellent communication skills
Hobbies and Interests
My dog, hiking, traveling, gym, DIY
Country
Canada
Languages
Czech
Native or Bilingual
Hobbies
Dog, gym, hiking, crafts
Timeline
Restaurant Supervisor
Lonsdale Quay Hotel
10.2023 - Current
Waitress/bartender/barista
The Boatshed
04.2023 - 10.2023
Waitress
Prague Boats
09.2020 - 04.2023
Cabin Crew
Emirates Airline
02.2016 - 08.2020
Graduated - Business in Agriculture
VoS, SoS, SoU, Kostelec nad Orlici
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