Oksana Voitenko
North Vancouver,Canada
Summary
Respectful Front Desk Assistant with extensive background in hospitality industry. Committed to creating memorable experiences for guests.
Knowledge of Microsoft Excel/Word/ Corel Graphic/Opera PMS/Maestro PMS/ WebrezPro.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Lonsdale Quay Hotel
North Vancouver, Canada
02.2023 - 02.2024
- Facilitated successful front desk operations for medium-volume hotel.
- Ensured that all safety regulations were followed according to company standards.
Sales Associate
The Source
Duncan, Canada
11.2022 - 04.2023
- Processed transactions using a point-of-sale system,cash register.
- Tracked sales performance metrics to identify trends in the market place.
Administrative Assistant
Elite Language Center(Part-Time)
10.2021 - 10.2022
- Organized facilities and managed all event’s details in the center such as decor, catering, entertainment, guest listed, etc.
- Cooperated with marketing and PR to promote and publicize event.
- Research market, identify event opportunities and generate interest.
High School Math Teacher
Daroonpat
Bangkok, Thailand
09.2021 - 09.2022
- Design appropriate teaching plans and schedules, coherent instruction methodology.
- Participated in professional development activities related to teaching math.
Supervisor
Carlton Hotel Sukhumvit
Bangkok, Thailand
10.2020 - 10.2021
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
Front Desk Administrator & Guest Relations
Emaar Company & Vida Downtown Hotel
Dubai, UAE
09.2018 - 10.2020
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Guest Relations
Al Alamein Hotel
Marassi, Egypt
04.2018 - 09.2018
- Overhauled guest relations policies to address changing concerns.
- Coordinated guest relations to boost satisfaction and brand loyalty.
Education
Recruiting, Hiring, and Onboarding Employees
HR Preparing To Manage Human Resources Minnesota University
12.2022
Cambridge Communications Workshop
12.2021
Bachelor -
Kharkov International University of Computer Design and Architecture
12.2017
Skills
- Front Desk Management
- Fluent in Russian and Ukrainian
- POS Systems
- Bookkeeping
- Sales expertise
- Administrative Skills
Timeline
Front Desk Agent
Lonsdale Quay Hotel
02.2023 - 02.2024
Sales Associate
The Source
11.2022 - 04.2023
Administrative Assistant
Elite Language Center(Part-Time)
10.2021 - 10.2022
High School Math Teacher
Daroonpat
09.2021 - 09.2022
Supervisor
Carlton Hotel Sukhumvit
10.2020 - 10.2021
Front Desk Administrator & Guest Relations
Emaar Company & Vida Downtown Hotel
09.2018 - 10.2020
Guest Relations
Al Alamein Hotel
04.2018 - 09.2018
Recruiting, Hiring, and Onboarding Employees
HR Preparing To Manage Human Resources Minnesota University
Cambridge Communications Workshop
Bachelor -
Kharkov International University of Computer Design and Architecture