Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Residence Advisor
Capilano University
09.2023 - 04.2024
Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
Implemented engaging community-building activities, fostering strong relationships among residents.
Collaborated with fellow Residence Advisors to plan and execute campus-wide events for resident enjoyment.
SERVER/BARTENDER
LONSDALE QUAY HOTEL
06.2022 - 12.2022
Role: Bartender/Server
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
International Student Mentor
Mayor World School
04.2019 - 03.2021
Enhanced international student satisfaction by providing tailored mentorship and guidance on academic, cultural, and social aspects.
Assisted in the development of comprehensive orientation programs for new international students to ensure a smooth transition into the university community.
Increased campus engagement among international students through organizing various events and activities promoting cultural exchange and networking opportunities.
Collaborated with faculty members and advisors to identify academic challenges faced by international students and develop targeted strategies to address them.
Operations Resource Manager
Trouble Atelier
08.2021 - 03.2022
Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Optimized resource allocation for enhanced productivity and cost savings.
Reduced overhead costs with thorough budget analysis and strategic financial planning.
Managed a team of professionals, fostering a positive work environment to boost employee morale and retention rates.