KSHITIZ KAUSHAL
NORTH VANCOUVER,BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Captain
Sutton Place Hotel
04.2023 - Current
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Residence Advisor
Capilano University
09.2023 - 04.2024
- Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
- Implemented engaging community-building activities, fostering strong relationships among residents.
- Collaborated with fellow Residence Advisors to plan and execute campus-wide events for resident enjoyment.
SERVER/BARTENDER
LONSDALE QUAY HOTEL
06.2022 - 12.2022
- Role: Bartender/Server
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
International Student Mentor
Mayor World School
04.2019 - 03.2021
- Enhanced international student satisfaction by providing tailored mentorship and guidance on academic, cultural, and social aspects.
- Assisted in the development of comprehensive orientation programs for new international students to ensure a smooth transition into the university community.
- Increased campus engagement among international students through organizing various events and activities promoting cultural exchange and networking opportunities.
- Collaborated with faculty members and advisors to identify academic challenges faced by international students and develop targeted strategies to address them.
Operations Resource Manager
Trouble Atelier
08.2021 - 03.2022
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Optimized resource allocation for enhanced productivity and cost savings.
- Reduced overhead costs with thorough budget analysis and strategic financial planning.
- Managed a team of professionals, fostering a positive work environment to boost employee morale and retention rates.
Education
business management,with accounting
Mayor World School
04.2021
business administration
Capilano University
01.2024
Skills
- CUSTOMER SERVICES
- Staff Leadership
- Food Service
- Operational Efficiency
- Workforce Planning
- Decision Making
- Budgeting and Finance
- Crisis Management
Certification
Serving it right license, 07/04/27
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Residence Advisor
Capilano University
09.2023 - 04.2024
Banquet Captain
Sutton Place Hotel
04.2023 - Current
SERVER/BARTENDER
LONSDALE QUAY HOTEL
06.2022 - 12.2022
Operations Resource Manager
Trouble Atelier
08.2021 - 03.2022
International Student Mentor
Mayor World School
04.2019 - 03.2021
business management,with accounting
Mayor World School
business administration
Capilano University
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