Yaiza Fernandez Feijoo

• Preparation of alcoholic and non-alcoholic beverages and coffees.
• Resolved guest and employee complaints to maintain complete customer
satisfaction and workforce effectiveness.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu items sourcing, ingredients and cooking methods.
• Create the worker schedule based on the needs of the ski
  resort.
• Cover necessary jobs during breaks or absences.
• Guarantee customer and employee satisfaction.

• Served food and beverages promptly with focused attention to customer needs.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Answered customers' questions, recommended items, and recorded order information.
• Cultivated warm relationships with regular customers.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy
concerns.
• Order and organize stock of beverage and other products

• Explain the content of the tasting menu in each dish.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.