Pushpinder Sharma
Burnaby,BC
Summary
- Current experience of working as a Community Integration Specialist to serve the community as an outreach worker for the Ministry of Social Development and Poverty Reduction.
- About 1 year of experience working as a Client Service Worker in the Ministry of Social Development and Poverty Reduction being a frontline worker and served the income assistance and disability clients directly
- Over 5 years of Gaming Security Officer experience involving Voluntary Self Exclusion enrollment, Asset Protection, Occupational First Aid support, Identification of subjects, handling intoxicated patrons or patrons in distress and Loss prevention.
- Over 4 years of Advocacy experience encompassing Client Handling, Case Management, Interpretation, Translation, Drafting, Legal support and Document Preparation
- About 1 year of experience of volunteering as a mental health counselor for students comprising Critical and Analytical thinking, Career counseling, Conflict Resolution, Development Awareness, Student Transition
- Hands-on experience in conducting legal research and case investigations, handling confidential information, preparing persuasive legal arguments, motions and agreements, interfacing clients, legal team, and court officers
- Tech savvy, an advanced user of Microsoft Office applications such as Word, Excel, Access, and PowerPoint. Possess strong interpersonal, interpreting, analytical, negotiating, communication and leadership skills.
- Prolific thinker, able to multi-task and meet deadlines under high pressurized situation always keeps abreast of the advancements in the field of hospitality and management.
- Multi-linguist with profound Knowledge of Civil, Criminal, and Corporate law, mandatory discipline requirements, correspondence, recruitment, performance management, Training and development
Overview
11
11
years of professional experience
Work History
Community Integration Specialist
BC Public Service-Ministry of Social Development and Poverty Reduction-CISB
New Westminster , BC
2023.06 - Current
- To closely work with people with mental health issues and substance use challenges and with people who are at risk of losing their housing or experiencing homelessness
- Case research and management
- Help applications for Income/Disability assistance and complete intakes start to finish as per the ministry legislation and policies
- Responded to client inquiries regarding the progress of applications and the status of decisions
- To work in liaison with government and community based nonprofit agencies
- To do street outreach and directly help the people on the street
- Ensured legislation and policy were correctly and equitably applied in all situations
- Reviewing, analyzing, and assessing personal information gathered from clients
- To continuously build relationships with various stakeholders and agencies
- Support staff and citizens with any Ministry inquiries or requests, virtually and in-person
- Create and process service requests for health assistance, crisis (needs regarding clothing, food, shelter), diet supplements, shelter updates, ID supplements by following and interpreting the ministry legislation and policies
- Outreach to clients who are not able to attend an income assistance office.
Client Service Worker
BC Public Service-Ministry of Social development and Poverty Reduction
North Vancouver , BC
2022.05 - 2023.06
- Attending clients in the office and responding to their queries related to Income and disability services along with other requests such as food and shelter crisis etc
- Efficiently working on multiple computer programs to perform a number of duties in a diverse and fast paced environment
- Working in co-operation with other Client Service Workers and Employment Assistance Workers to resolve the issues of the clients and provide them with best possible assistance
- Serving clients in person, over the phone or by other virtual means
- Diligently using various technological tools to perform back office duties and to provide administrative support to the team.
Gaming Security Officer
Parq Casino
Vancouver , BC
2019.02 - Current
- Counseling and enrolling patrons into the Voluntary Self Exclusion program as per BCLC guidelines
- Ensuring smooth functioning of the casino operations actively on the casino floor
- Providing escort for monetary exchanges from one place to another within the casino property
- Assisting the management in organizing various events on the property
- Acting as a bridge for the Hindi, Punjabi and Urdu speaking guests and patrons who are not well versed in English
- Patrolling the casino property including hotels, parking, casino floors
- Diligently and actively working on the casino floor to detect and prevent any kind of fraudulent and criminal activity such as destruction of property, cheating, and theft etc
- Handling the intoxicated patrons or patrons in need of medical attention
- Helping and mentoring new hire gaming security officers.
Advocate
Worked under a senior advocate in Punjab and Haryana High Court, India
2013.06 - 2017.10
- Handled diverse case management responsibilities through entire litigation cycle for the busy practice group
- Co-ordinated, prepared, and interpreted complex legal documents including pleadings, motions, briefs, interrogatories, responses, agreements, and legal memoranda
- Meticulously investigated case facts and compiled factual support for briefs and motions
- Organized meetings with clients and professionals to discuss case details and nature of the case
- Maintained consistent telephone and email communication with all clients
- Reviewed all documents, customer issues, and litigation metrics before the filing of the suit
- Acted as a liaison between judges, court administration, attorneys, and public.
Education
LLB -
Panjab University
05.2013
MBA (Marketing and Human Resources) -
Chandigarh Business School
04.2010
Bachelor of Arts (Mathematics and Economics) -
Panjab University
03.2008
Skills
- Case Management
- Customer Service
- Legal Research
- Active Listening
- Reports Writing
- Information Seeking
- Records Management
- Interpersonal Skills
- Analytical Skills
- Confidentiality
- Detail Oriented
- Adaptability
- Legal Documentation
- Client Advocacy
- Policy Implementation
Job Objective
A Management and Law graduate, seeking a challenging role with an organization of repute to leverage my legal research, investigation and management skills adhering to the company policies.
Accomplishments
- Elected as President of students' council of the university and represented 14000 students
- Earned a career advancement as the “Team Leader” within a year
- Received “Appreciation Letter” from the Senior for handling a complex case diligently
- Received several monetary rewards and appraisals for efficient work in the office
Training Certification Internship
- Occupational First Aid level 2 certified.
- Basic Security Training
- Certification in Computer Applications
Languages
- English
- Hindi
- Punjabi
- Spoken Urdu
- Working knowledge of French
Volunteer Experience
Mental Health Counselor for Students, Virtuous Club India (NGO), Organizing Motivational Interview sessions with the students, Em-pathetically listening to students and helping them in addressing their problems, Providing support to the students in distress using various de-escalation techniques, Supporting students in failure management, Spreading Development Awareness and enhancing students’ capabilities and potential, Assisting students in selecting best career options based on their skills, Developing confidence and eradicating fear of failure among students, Helping secondary school students in smooth transitioning to college life.
Hobbies and Interests
- Reading
- Photography
- Playing Cricket
Timeline
Community Integration Specialist
BC Public Service-Ministry of Social Development and Poverty Reduction-CISB
2023.06 - Current
Client Service Worker
BC Public Service-Ministry of Social development and Poverty Reduction
2022.05 - 2023.06
Gaming Security Officer
Parq Casino
2019.02 - Current
Advocate
Worked under a senior advocate in Punjab and Haryana High Court, India
2013.06 - 2017.10
LLB -
Panjab University
MBA (Marketing and Human Resources) -
Chandigarh Business School
Bachelor of Arts (Mathematics and Economics) -
Panjab University
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