Balroop Nishan
White Rock,BC
Summary
Experienced human resources, administrative and financial operations professional with training in a wide range of HR processes, records management and implementation of policy and legislation to make decisions. Able to work under pressure and collaborate with a team. Successful record of leading teams, providing information to clients, and acting as liaison between departments. I am versatile with excellent organizational skills and extensive knowledge of office policies and procedures. Strong communication skills and strategic planning abilities. In addition, I have experience in providing information service to auditing and compliance units, analyzing and entering the information and release of that information with proper disclosure, with strong interpersonal, influencing, time management skills and ability to maintain accuracy when dealing with high volume repetitive tasks.
Overview
20
20
years of professional experience
Work History
Employment Assistance Worker
Ministry of Social Development & Poverty Reduction
06.2023 - Current
- Assess eligibility for legislated income support programs/services and approves or denies applications based on legislated authority, client needs, personal issues, resources, financial circumstances, and employability
- Ensures clients are aware of alternative resources
- Make decisions according to delegated legislative authority regarding the application for and ongoing support of income assistance and disability assistance
- Adhere to freedom of information guidelines and responds to requests for information from clients, public, business community and other government agencies
- Conduct interviews and records transactions with clients while simultaneously entering information into a computerized system
- Collects, reviews, and verifies documentation and information provided by client
- Identifies and implements new ways and procedures because of corporate programs and initiatives
Human Resources Assistant
INDEPENDENT INVESTGATIONS OFFICE OF BC, MINISTRY OF ATTORNEY GENERAL
09.2021 - 06.2022
- Function as the branch administrative resource for human resources, payroll and leave management matters including consulting and coordinating with the appropriate agency (e.g., BC Public Service Agency) for guidance, submitting paperwork and verifying information on Time on Line, or CHIPS
- Provide administrative support to the recruitment and selection process by creating and maintaining competition files, preparing documents related to the competition process, working with the Public Service Agency to verify candidate eligibility, sort resumes for shortlisting and schedule testing and interviews
- As directed by the Director, Corporate Services may participate on interview panels and conduct reference checks
- Set up employee files, processes all onboarding documents; coordinates employee benefits and leaves
- Coordinate Enhanced Security Screening (ESS) and RCMP Enhanced Reliability screening (ERS) for the office
- Tracks clearance renewal dates and initiates renewal process
- Coordinate the new employee orientation; provides orientation and direction to staff on policies and procedures; troubleshoots problems
- Function as the branch’s systems contact to arrange user access and IDs and perform routine systems troubleshooting
- Managed the flow of processes and information such as onboarding/offboarding, records management, relevant policies, and training in branch
Finance & Administration Clerk
INDEPENDENT INVESTGATIONS OFFICE OF BC, MINISTRY OF ATTORNEY GENERAL
07.2020 - 06.2022
- Evaluates recommendations for the authorization of refunds, release of funds, issuance of invoices and adjustments to fees and interests
- Receives incoming telephone calls, and/or visitors, and responds to routine enquiries or directs to the appropriate staff
- Receives sorts, prioritizes, logs, tracks, distributes incoming mail, including correspondence, and prepares outgoing mail and/or courier
- Signs for packages and other deliveries to the branch
- Updates and maintains administrative procedures manuals, including but not limited to the Orientation Manual and instructional manuals
- Provides financial support services such as coding and processing business expenses, forms, and invoices, and monitoring specific expenditures, checks accuracy and completeness of financial documentation
- Develops financial management reports and spreadsheets
- Types, formats, and proofreads a variety of documents and materials such as memos, tables, correspondence and spreadsheets from drafts or hand-written notes, using desktop tools (i.e.) Word, Excel, PowerPoint, and Outlook
- Organizing and maintaining records management system for collecting, coding, storing, securing, retrieving, retaining, and disposing information related to files; stays current with new document management software
- Experience with word processing, spreadsheet, databases, and other standard computer applications
Program Assistant
LAND AUTHORIZATIONS – MINISTRY OF FORESTS, LANDS & NATURAL RESOURCE OPERATIONS
07.2019 - 06.2020
- Print and distribute correspondence, approvals, licenses, and amendments
- Ensuring referrals – agency and First Nations for consultation when required
- Assisting Water Information Technicians with work, excel database updates
- Read, understood, and interpreted legal documents and plans
- Purchasing equipment, completing istore orders and booking trainings
- Providing administrative help on hiring and onboarding
- Provided administrative support on large projects
- Formatting letters and correspondence for CLIFF
- Gathering records for Freedom of Information requests
- Knowledge of TANTALIS, CRMS & E-approvals
Client Service Worker
Ministry of Social Development & Poverty Reduction
02.2019 - 06.2019
- Engaged with clients in a customer service delivery program who may be in crisis and/or have emotional, physical, or mental conditions that may present barriers to communication
- Performs query functions, corrections, and verification of data
- Performs preliminary investigative research by querying databases
- Converts various types of exhibits and investigative data into electronic formats and captures in database
- Referred policies to determine the type of information required to initiate service requests
- Requested information from, and provides general information to, clients, the public, and others on program policies, regulations, procedures, and community services
- Exercised independent judgment in resolving or escalating potentially controversial situations and redirecting inquiries to appropriate staff where necessary
- Processed a variety of documentation (e.g., reconsideration requests, appeal forms, repayment forms, etc.) and generates reports
- Responded to inquiries regarding the status of requests, including detailed searches in information systems to answer questions
- Inputted information into on-line or hard copy program files
- Provided advice, interpretation and explanation of the policies and procedures for welfare, regulations, and statutes by responding to various verbal and written inquiries from the public, applicants, staff and other agencies
Branch Manager / Client Service Representative
NATIONAL MONEY MART – DOLLAR FINANCIAL GROUP
02.2012 - 01.2019
- Lead and organized curriculum to identify needs, develop material, and deliver training sessions for staff regarding policies, procedures, and interpretations of policy through internal or external resources
- Provided and ensured quality Customer Service is consistently delivered to handle and resolve all customer issues at store level and if necessary, get DM involved
- Cross-selling additional products to all customers
- Monitored, assessed, and reported on the performance of corporate services and programs within the Branch
- Managed the financial, and human resources (recruitment, benefits, employee lifecycle, termination, retirement) effectively and economically in accordance with requirements
- Managed and supervised staff (Human Resources, Finance and Training positions) including assignment of work, development and evaluation of performance plans, approval of leave, response to grievances and initiation of discipline processes
- Respond to customer complaints and ensure resolution
- Administered an assigned portfolio of payday loan contracts and legal agreements, including compiling and creating documentation on legal loans, amending tenures, recommending modifications or termination of existing loan tenures, analyzing, and implementing requests to exercise option to change payment agreements
- Ensure proper transaction procedures are being followed
- Monitored quarterly projections, budget allocations, and the control of expenditures throughout the year
- Adhere to and ensure proper operational policy/procedures are followed
- Adhere to and ensure proper Security and Loss Prevention policy/procedures are followed
- Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling, inventory (negotiables), security and service standards
- Audits and reviews incoming financial information obtained and generated by the compliance teams for capture in records management application(s), including documenting receipt of information, identifying types of information, and following standards for hard-copy and electronic investigative information
Branch Compliance Officer
UAE EXCHANGE CANADA INC
06.2010 - 01.2012
- Participate in business development activities outside the branch
- Opening, closing, reporting, and tallying of cash balances at the beginning ending of the shifts
- Prompt and speedy disposal of customer complaints
- Quality product delivery and customer service at the counter
- Posting daily entries in the accounting system
- Providing operational training to staff
- Responsible for monitoring day to day transactions of the branch for any unusual/suspicious/blacklisted transactions and report to Chief Compliance Officer
- Maintaining the safe keeping of the relevant documents of the branch
- Knowledge of Proceeds of Crime & Money Laundering Act
Account Manager
TELCO MANAGEMENT INC.CANADA
05.2009 - 08.2010
- Deliver world class customer service and build customer satisfaction and loyalty
- Managed multiple priorities and maintained effective results in a quota driven workplace
- Strike a positive and cooperative tone with customers
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
- Provide effective and timely resolution of a range of customer inquiries
- Complete ongoing training to stay abreast of product, service, and policy changes
Financial Services Advisor
JP MOGAN CHASE BANK CANADA
09.2009 - 03.2010
- Resolve Card member issues quickly using standard workflows and customer account information
- Routing customer calls to the correct department
- Handling large number of inbound calls in an energetic environment
- Using call center support applications to enhance assistance to customers and agents
- Accepting assignments as a part of team project
- Learn about consumer products and services, legal compliance regulations and service policies
- Recognize sales opportunities and incorporate them into customer conversations
- Help customers understand billing policies and manage their accounts better
Customer Service Representative
ICICI BANK PRIVATE LTD.
06.2005 - 05.2007
- Accurately handled teller services and cash management services for 500-1000 walk-in clients per day
- Effectively trained and oriented new recruits on an ongoing basis
- Exceeded monthly sales figures by 50%
- Demonstrated strong leadership, team building skills to effectively manage and promote financial products
- Ensured Client retention by providing top quality customer services
Education
Master OF BUSINESS ADMINISTRATION - Business, Government and Global Environment, Marketing Communication, Consumer Behavior, Strategic Marketing Analysis, Industrial Relations and Labor Laws, Organizational Change & Development, Performance & Compensation Management, Training & Development
PUNJABI UNIVERSITY
India06.2005
BACHELOR OF BUSINESS ADMINISTRATION - Principles of Management, Business Economics, Financial Accounting, Statistics, Operations Research, Production and Material Management, Leadership & Ethics, Organizational Behavior, Retail Management, Personal Management & Industry Relations
PUNJAB TECHNICAL UNIVERSITY
India06.2003
Skills
- Ability to multitask in a fast-paced environment
- Great organizational skills & attention to detail
- Knowledge of PeopleSoft
- Flexibility & Efficiency
- Database management
- Editing & Proofreading
- Knowledge of laws & regulations
- Ability to handle sensitive information
- Records Maintenance
- Excellent verbal & written communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Teams
- Prioritizing & problem solving
- Time Management
- Multilingual
- Service oriented
- Safety and compliance
- Work planning and scheduling
Accomplishments
- Helped branch ranked among top five branches in the district during audits, also achieved 5 rating.
- Received letter of appreciation from The RVP for handling active bomb situation at Money Mart in 2013.
- Generated over 1 million as investment income in year 2006.
- Attained certificate of perfect attendance for the 4th quarter 2009 at JP Morgan Chase Canada.
- Started the first branch for UAE Exchange Canada on the western coast in Surrey in August 2010.
- Implemented POC Queue management in welfare office in Downtown East side in 2019.
Coursework
- OHS Committee Enhanced Bridge
- CFS Accounts Payable Foundations
- Procurement Foundations
- BC Government Budgeting Fundamentals
- BC Government Expense Fundamentals
- Records Management Foundations
- Workplace Hazardous Materials Information System
- Fire Safety
Timeline
Employment Assistance Worker
Ministry of Social Development & Poverty Reduction
06.2023 - Current
Human Resources Assistant
INDEPENDENT INVESTGATIONS OFFICE OF BC, MINISTRY OF ATTORNEY GENERAL
09.2021 - 06.2022
Finance & Administration Clerk
INDEPENDENT INVESTGATIONS OFFICE OF BC, MINISTRY OF ATTORNEY GENERAL
07.2020 - 06.2022
Program Assistant
LAND AUTHORIZATIONS – MINISTRY OF FORESTS, LANDS & NATURAL RESOURCE OPERATIONS
07.2019 - 06.2020
Client Service Worker
Ministry of Social Development & Poverty Reduction
02.2019 - 06.2019
Branch Manager / Client Service Representative
NATIONAL MONEY MART – DOLLAR FINANCIAL GROUP
02.2012 - 01.2019
Branch Compliance Officer
UAE EXCHANGE CANADA INC
06.2010 - 01.2012
Financial Services Advisor
JP MOGAN CHASE BANK CANADA
09.2009 - 03.2010
Account Manager
TELCO MANAGEMENT INC.CANADA
05.2009 - 08.2010
Customer Service Representative
ICICI BANK PRIVATE LTD.
06.2005 - 05.2007
Master OF BUSINESS ADMINISTRATION - Business, Government and Global Environment, Marketing Communication, Consumer Behavior, Strategic Marketing Analysis, Industrial Relations and Labor Laws, Organizational Change & Development, Performance & Compensation Management, Training & Development
PUNJABI UNIVERSITY
BACHELOR OF BUSINESS ADMINISTRATION - Principles of Management, Business Economics, Financial Accounting, Statistics, Operations Research, Production and Material Management, Leadership & Ethics, Organizational Behavior, Retail Management, Personal Management & Industry Relations
PUNJAB TECHNICAL UNIVERSITY
Similar Profiles
Patrizia WagenhuberPatrizia Wagenhuber
Employment Assistance Worker at Government of BC / Ministry of Social Development & Poverty ReductionEmployment Assistance Worker at Government of BC / Ministry of Social Development & Poverty Reduction
Jennifer HalfordJennifer Halford
Employment & Assistance Worker at Ministry Of Social Development & Poverty ReductionEmployment & Assistance Worker at Ministry Of Social Development & Poverty Reduction
Amanda WaiteAmanda Waite
Quality and Compliance Specialist at Ministry of Social Development and Poverty ReductionQuality and Compliance Specialist at Ministry of Social Development and Poverty Reduction
Nazanin AllahyarifardNazanin Allahyarifard
Sales Development Manager at MaintainXSales Development Manager at MaintainX
Jiya AshleyJiya Ashley
Fashion Model at Family ManagementFashion Model at Family Management