Amanda Waite
West Kelowna,Canada
Summary
Experienced Office Management and Administration Professional proficient in optimizing productivity, efficiency and service quality across various fast paced office environments. Well-versed in file maintenance and records management in financial personnel and clerical areas. Dedicated to high-quality client services, attention to detail and regulatory compliance.
Overview
14
14
years of professional experience
Work History
Quality and Compliance Specialist
Ministry of Social Development and Poverty Reduction
04.2023 - Current
- Ensures integrity and public confidence in the BC Employment and Assistance (BCEA) Program
- Provides culturally sensitive high-quality service to clients, including those in crisis and/or have emotional, physical or mental conditions that present barriers to communication
- Solicits information, including conducting asset searches, gathering documentation, and communicating with clients to obtain information to review allegations of fraud
- Verifies client eligibility, identifies anomalies in expenditures, and assesses risk to determine the appropriate response
- Reviews and assesses allegations of fraud to identify/resolve eligibility concerns and compiles evidence and prepares detailed documents/reports
- Enters and maintains data on electronic database and compiles statistical information
- Reviews client files and documentation for accuracy and completeness
- Adheres to Freedom of Information and Protection of Privacy Act and responds to requests for information from clients, public, business community, and other government agencies
Employment and Assistance Worker
Ministry of Social Development and Poverty Reduction
02.2022 - 03.2023
- Assessed eligibility for income and disability services
- Conducted client interviews while simultaneously recording transactions in the computer system
- Processed various documentation within set time frames
- Provided face to face client services and responded to all inquiries about ministry policies and processes
- Created and maintained client related records in compliance with the BC Freedom of Information and Privacy Protection Act
- Reviewed client files and documentation for accuracy and completeness
- Authorized payments and responded to benefit inquiries
- Provided referrals for community programs, support services and resources
Client Service Worker
Ministry of Social Development and Poverty Reduction
10.2021 - 02.2022
- Handled public inquiries and administrative support
- Provided face to face client services and responded to all inquiries about ministry policies and processes
- Sorted, photocopied and distributed reports and records while reviewing for accuracy and completeness
- Provided information to clients, the public, and community partners on program policies, regulations, procedures and community services in person and over the telephone
- Processed documentation and maintained confidential records in compliance with the BC Freedom of Information Act
Frontend/Office Supervisor
Nesters Market/Buy-Low Foods
11.2010 - 06.2019
- Oversaw back-office operations, money handling, and staff supervision
- Responsible for all confidential documentation and electronic data entry, including inventory spreadsheets, money transaction reports, and store sales and expense summaries
- Prepared and organized weekly store information summaries for Head Office
- Identified and investigated suspected theft/discrepancies through financial calculations, gathering and analyzing documentation, reviewing camera footage and conducting interviews with involved staff members
- Handled both basic and escalated customer service inquiries with de-escalation strategy and dedication to both high-quality customer service and company integrity in person and over the telephone
- Coordinated staff schedules, performance reviews and training
Administrative Assistant
Youth Futures Education Fund hosted by United Way of the Lower Mainland
05.2018 - 12.2018
- A professional liaison between the Fund Coordinator, Board Members and the institutions provided financial funding
- Gathered confidential personal and financial information through telephone and email communications
- Advised institutions, the public and stakeholders of fund protocols, eligibility and financial distribution
- Composed and managed fund expense/allocation reports and other financial statements
- Reviewed/analyzed all reports for errors or anomalies and conducted fact-finding to ensure correctness
- Calculated, prepared and presented financial summaries of both total fund and individual institution funding to Fund Coordinator and Board Members
Education
Bookkeeping Certificate Program -
University of the Fraser Valley
Certified Nutritional Practitioner -
The Institute of Holistic Nutrition
Highschool Diploma -
Sir Charles Secondary School
Skills
- Compliance Monitoring
- Regulatory knowledge
- Information Security
- Documentation Review
- Reporting skills
- Operations Support
- Critical Thinking
- Data Analysis
- Records Management
- Data Entry
- Customer Service
- Staff Management
Volunteer Experience
- Outreach Team Leader, Street Saviours Outreach Society, 11/2018 - 01/2020, Led in-person outreach support teams, facilitated harm reduction, organized donations and handled conflict resolution.
- Community Action Team (CAT) Committee Member, City of Vancouver and Vancouver Coastal Health, 07/2019 - 12/2019, Organized sub-committees for at-risk youth and advocated for drug policy change.
Professional Development
- Overdose Response Trainer Certification, Vancouver Coastal Health
- Managing Hostile Interactions Certification, Homeless Services Association of BC
Timeline
Quality and Compliance Specialist
Ministry of Social Development and Poverty Reduction
04.2023 - Current
Employment and Assistance Worker
Ministry of Social Development and Poverty Reduction
02.2022 - 03.2023
Client Service Worker
Ministry of Social Development and Poverty Reduction
10.2021 - 02.2022
Administrative Assistant
Youth Futures Education Fund hosted by United Way of the Lower Mainland
05.2018 - 12.2018
Frontend/Office Supervisor
Nesters Market/Buy-Low Foods
11.2010 - 06.2019
Certified Nutritional Practitioner -
The Institute of Holistic Nutrition
Highschool Diploma -
Sir Charles Secondary School
Bookkeeping Certificate Program -
University of the Fraser Valley
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