Patrizia Wagenhuber
Kamloops,BC
Summary
An extremely articulate, well spoken (English & German), hardworking individual who is tenacious, takes responsibility and also able to work harmoniously in a team. Very much a people person, open-minded to everything new with very well developed organizational and multi-tasking skills.
Overview
25
25
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Employment Assistance Worker
Government of BC / Ministry of Social Development & Poverty Reduction
01.2022 - Current
- Information gathering, conducting eligibility interviews and eligibility decisions
- Managing tasks on cheque issue, general supplements and health case supplements
- Working with & supporting a team
- Working in a fast-paced service oriented environment
- Delivering a high standard of customer service
- Attending internal staff development courses and refresher training.
Portfolio Administrator
Government Of BC / Ministry Of Forests
10.2019 - 12.2021
- Administering an assigned portfolio of Crown land contractual and legal agreements
- Compiling and creating documents on legal conveyances
- Amending tenures / licences to Crown interests
- Recommending modifications or termination of existing tenures
- Analysing and implementing requests to exercise option to purchase agreements
- Providing advice, interpretation and explanation of the policies and procedures of the Crown Land acts
- Reviewing mortgage requests
- Denying or recommending approval of assignments, subleases or other transfers of interests, and non-disturbance agreements.
Employment Assistance Worker
Government of BC / Ministry of Social Development & Poverty Reduction
01.2016 - 10.2019
- Information gathering, conducting eligibility interviews and eligibility decisions
- Managing tasks on cheque issue, general supplements and health case supplements
- Working with & supporting a team
- Working in a fast-paced service oriented environment
- Delivering a high standard of customer service
- Attending internal staff development courses and refresher training.
Department Head Secretary
Providence Health Care / Department of Family Medicine
01.2014 - 08.2015
- Managing the Department Head’s calendar, emails and screening phone calls
- Scheduling meetings and taking minutes
- Coordinating room bookings
- Organizing departmental events
- Creating monthly resident schedules for Mt St Joseph Hospital & St Paul’s Hospital
- Creating monthly Night Doctor schedule
- Organising weekly medical rounds for Mt St Joseph Hospital & St Paul’s Hospital
- Managing the annual reappointment process for over 300 family physicians
- Acting as the go-to person for over 300 physicians via phone & in person
- Managing applications of potential new department members
- Arranging travel for the department head
- Compiling financial reports
- Preparing expense reports
- Bank account & credit card reconciliation
- Processing invoice payments
- Preparing cheque requisitions
- Managing petty cash
- Ordering all stationery and office supplies
- Managing departmental mail
- Maintaining extensive filling system and record management.
Executive Assistant
Rapid Access Specialist Clinic / St. Paul’s Hospital
11.2011 - 12.2013
- Managing the Medical Director’s calendar and emails
- Supervising front staff
- Scheduling meetings and taking minutes
- Creating trainee schedules for fellows
- Creating new office procedures for the clinic
- Coordinating clinical room bookings
- Managing operations and liaising with the front staff on a regular basis
- Organising and maintaining confidential information
- Calling patients to confirm or re-schedule their appointments
- Setting up an electronic medical record system (Plexia)
- Handling confidential patient records.
Program Assistant
University of British Columbia
11.2009 - 06.2011
- Recruiting preceptors for the Department of Medicine Undergraduate Program
- Scheduling students to available outpatient clinics & identifying new clinic opportunities
- Coordinating and maintaining assessments as well as invigilating final physical & oral exams
- Providing analysis & statistics to the Program Director & Management
- Compiling schedules, timetables and materials for the ambulatory component
- Supporting 3rd year Medical Students & Clinical Instructors on a daily basis.
Office Manager
Engage Consulting Limited
06.2006 - 05.2009
- Providing support to COO, Company Directors and IS Team
- Supervising staff
- Arranging meetings, organising company events & workshops
- Arranging business travels for consultants & directors
- Creating & updating employee and client contracts
- Coordinating candidate interviews
- Preparing invoices, bank deposits and performing basic bookkeeping duties
- Managing the monthly payroll
- Issuing financial reports to the company directors & accountant and preparing the financial forecasts
- Maintaining the company credit card & cashbook
- Updating internal & external company website
- Supporting the COO by recruiting new staff, disciplinary meetings and organising training for staff
- General office duties – dealing with clients and suppliers, writing letters, filing, updating database.
Receptionist
TZ-im-Park Fitness & Dance Studio
11.2003 - 08.2004
- General administration support, taking bookings and payments & creating new business.
Purchaser
Lindner AG
08.2001 - 10.2003
- Responsible for material supply in the area of North-Germany (incl. Hamburg, Hannover, Kiel, Bremen) and international building sites (Abu Dhabi and Spain)
- Production of sales catalogue for products and material needed at building sites [i.e. Double-floor, cement, different kinds of flooring and special manufacture]
- Strategic sourcing in supplier procurement
- Dealing with all communication and correspondence on behalf of the Department Manager.
Apprenticeship: Industrial Clerk
Werner Schaffer Transformatoren GmbH & Co KG
07.1999 - 07.2001
- Two-year practical and theoretical training program covering all aspects of office administration with final exam set by the Passau Chamber of Commerce.
Education
Diploma - Tourism And Hospitality
Sprott-Shaw Community College
Vancouver 2012.01 - 2013.12
Diploma - Business Administration
Staatliche Berufsschule
Eggenfelden, GermanyDiploma - Business Administration
Staedtische Wirtschaftsschule
Eggenfelden, GermanySkills
- ICM
- Microsoft Office (Outlook, Excel, Word, Access & PowerPoint)
- QuickBooks
- Plexia
- Enterprise Scheduling
- CareConnect
Certification
AHLA Certificates
Activities
Volunteer Activity – Winter Olympics 2010, Vancouver: Transport Desk Coordinator
References
References available upon request
Platforms
- Windows Vista
- Windows XP
Typing Speed
up to 75wpm
Training
- 2 year Industrial Clerk Apprenticeship
- Trainee teacher with final exam by the 'Passau Chamber of Commerce'
- Accounting Course
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Employment Assistance Worker
Government of BC / Ministry of Social Development & Poverty Reduction
01.2022 - Current
Portfolio Administrator
Government Of BC / Ministry Of Forests
10.2019 - 12.2021
Employment Assistance Worker
Government of BC / Ministry of Social Development & Poverty Reduction
01.2016 - 10.2019
Department Head Secretary
Providence Health Care / Department of Family Medicine
01.2014 - 08.2015
Diploma - Tourism And Hospitality
Sprott-Shaw Community College
2012.01 - 2013.12
Executive Assistant
Rapid Access Specialist Clinic / St. Paul’s Hospital
11.2011 - 12.2013
Program Assistant
University of British Columbia
11.2009 - 06.2011
Office Manager
Engage Consulting Limited
06.2006 - 05.2009
Receptionist
TZ-im-Park Fitness & Dance Studio
11.2003 - 08.2004
Purchaser
Lindner AG
08.2001 - 10.2003
Apprenticeship: Industrial Clerk
Werner Schaffer Transformatoren GmbH & Co KG
07.1999 - 07.2001
AHLA Certificates
Diploma - Business Administration
Staatliche Berufsschule
Diploma - Business Administration
Staedtische Wirtschaftsschule
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