Pamela Vera Bautista
Victoria,BC
Summary
Hospitality Management graduate (Cum Laude) with over six years of experience in restaurant operations, customer service, team leadership, and guest relations. Experienced in supervising staff, training team members, handling customers concerns, coordinating daily operations, and maintaining service standards in fast-paced environments. Currently working in Canada and seeking opportunities in hospitality, food service supervision, guest services, hotel operations, and restaurant management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tayhay Enterprises Ltd.
09.2024 - Current
- Assisted customers with menu selections and provided tailored recommendations.
- Managed food service operations to enhance customer satisfaction and maintain cleanliness.
- Operated cash register, processing transactions accurately and efficiently.
- Prepared food items in compliance with safety and hygiene standards.
- Proactively addressed customer concerns, enhancing dining experiences and fostering loyalty.
- Trained and supervised new staff to improve customer service skills and ensure food safety compliance.
- Promoted positive work culture that encouraged teamwork, increasing employee retention rates.
- Reduced food waste through effective inventory tracking and storage practices.
Shift Manager
Biggs Diner
05.2022 - 05.2024
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed staff schedules to optimize coverage during peak hours and minimize labor costs.
- Monitored daily cash transactions to guarantee accuracy in financial reporting.
- Addressed and resolved customer complaints promptly, enhancing overall satisfaction.
- Ensured compliance with food safety and company policies.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed inventory levels and coordinated supply orders for kitchen efficiency.
- Enforced health and safety regulations to uphold restaurant standards and compliance.
- Monitored store operations to ensure compliance with company policies and procedures.
Guest Experience Leader and Cashier
McDonald's
02.2020 - 12.2021
- Delivered exceptional customer service to enhance overall satisfaction.
- Assisted customers with inquiries regarding parties and bulk orders.
- Communicated effectively in English and Filipino to cater to diverse clientele.
- Generated sales growth through strategic customer engagement and product promotion.
- Executed market-wide promotions to maximize sales potential.
- Developed and implemented store marketing plans to boost community sales.
- Conducted in-restaurant implementation of new products and procedures, ensuring high standards of quality and cleanliness.
- Measured customer satisfaction and executed improvement plans to enhance loyalty and achieve target CSO ratings.
Food Dispatcher
Kuya J Restaurant
06.2019 - 08.2019
- Evaluated food quality for taste, smell, and appearance to uphold high standards.
- Regularly checked and recorded food item temperatures to ensure safety and quality compliance.
- Oversaw inventory management of raw and grocery items to guarantee meal preparation availability.
- Acted as primary controller in kitchen operations, ensuring accurate order processing and final food checks.
Education
Bachelor of Science - Hospitality Management
Batangas State University
Batangas City Philippines07-2022
Senior High School Diploma - Accountancy, Business And Management
Rizal College Of Taal
Taal Batangas05-2018
High School Diploma -
Taal National High School
Taal Batangas04-2016
Skills
- Food preparation and safety
- Team supervision and collaboration
- Inventory management and cash handling
- Accuracy and efficiency
- Rapid learning and adaptability
- Effective communication skills
- Staff training and development
- Customer service excellence
- Conflict resolution strategies
- Restaurant operations management
- Shift scheduling and time management
Certification
- Standard First Aid and BLS- CPR with AED - August 2024
- Top Performer- Management Trainee Development Program
Biggs Diner
May - August 2022
- Kitchen Power (Back of the House Top performer) Management Trainee Development Program
Biggs Diner
May - August 2022
- Top Performer in Trainings Audit
Biggs Diner
May 2024
- Top Performer in Officers Audit
Biggs Diner
April 2023
Languages
- English
- Filipino
- Spanish
References
- Jerico Tacsuan
Food Service Supervisor
Tim Hortons Blanshard, Unit 3-2680 Blanshard St. Victoria, BC. V8X 4H3
echo.tacsuan@yahoo.com
778-350-0522
- Ma. Monina Ramos
Food Service Supervisor
Tim Hortons Blanshard, Unit 3-2680 Blanshard St. Victoria, BC. V8X 4H3
250-858-4919
Timeline
Food Counter Attendant
Tayhay Enterprises Ltd.
09.2024 - Current
Shift Manager
Biggs Diner
05.2022 - 05.2024
Guest Experience Leader and Cashier
McDonald's
02.2020 - 12.2021
Food Dispatcher
Kuya J Restaurant
06.2019 - 08.2019
Bachelor of Science - Hospitality Management
Batangas State University
Senior High School Diploma - Accountancy, Business And Management
Rizal College Of Taal
High School Diploma -
Taal National High School