Shaneeke Phillips
London,Canada
Summary
To improve the efficiency and profitability of any company/institution of which I am a part of through the application of my professional experience as well as my technical, communicative, and administrative skills. Thus, allowing myself to grow and develop on a professional and personal level and to enhance my knowledge so that I may be a multifaceted individual. Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
19
19
years of professional experience
Work History
Food counter attendant
Tim Horton’s
London, Ontario
10.2020 - Current
- Took customer orders, prepared food and drinks, cleaned the restaurant
Language Instructor
Shane Corporation Ltd.
Tokyo, Japan
03.2017 - 02.2020
- Facilitated the learning of English language to students, assisted in the exchange of culture for many Japanese, Summer Camp English Instructor
Language Instructor
Interac Co. Ltd.
Tokyo, Japan
03.2016 - 02.2020
- Facilitated the learning of English language to Junior high school students, assisted in the exchange of culture for many Japanese
Food counter attendant
E.I.W.N Holdings Ltd. o/a Tim Horton’s
Medicine Hat, Alberta
11.2013 - 11.2015
- Took customer orders, prepared food and drinks, cleaned the restaurant
Tour Specialist
Island Routes Adventure Tours. Sandals Resort International
Montego Bay, St. James
11.2011 - 02.2013
- Booked excursions for guests at the resort, helped to plan activities for guests to do
Customer Service Representative
Global Solutions
Kingston, Jamaica
01.2011 - 02.2011
- Helped customers with problems pertaining to their internet system
Teaching Assistant
Jericho All Age School
Hanover, Jamaica
05.2005 - 09.2005
- Assisted the grade four students in passing their literacy test
Education
Post grad certificate - Addictions And Mental Health
Fanshawe College
London, ON08-2024
Bachelor’s Degree - History and Sociology
University of The West Indies, Mona Campus
Kingson,Jamaica06-2009
Diploma - Humanities Studies
Rusea’s High School
Hanover,Jamaica07-2006
Skills
- Organizing and helping out in planning events
- Work well in teams
- Good time management skills
- Ability to communicate effectively both orally and in writing
- Strong organizational skills
- Good interpersonal and communicative skills
- Good oral and written communication
- Sales Expertise
- Cleaning and Organization
- Effective Communication
- Cleanliness and Sanitation
- Ordering Procedures
- Cash Handling
- Customer Inquiry Resolution
- Meal Prep
- Order Accuracy
- Product Upselling
- Food Safety Knowledge
- Safe Food Handling
- Product Knowledge
- Customer-Focused
- Food Preparation
- Quick Learner
- Excellent Work Ethic
- Order Entry
- Food Safety and Sanitation
- Accuracy and Efficiency
- Food Service Standards
- Customer Service
- Accurate Sales Transactions
- Phone Orders
- Customer Assistance
- Food Handling Safety
- Team Player
- Employment Plan Development
- Competency Assessments
- Activity Leadership
- Skills Assessments
- Understands Various Learning Styles
- Learning Management System Proficiency
- Cultural Sensitivity
- Motivational Techniques
- Individualized Support
- Relationship Building
- Group Facilitation
Personal Qualifications
- Certificate in Quality Leadership
- Certificate in Team Leadership
- Certificate in Teaching English as a foreign Language
References
Available upon request
Timeline
Food counter attendant
Tim Horton’s
10.2020 - Current
Language Instructor
Shane Corporation Ltd.
03.2017 - 02.2020
Language Instructor
Interac Co. Ltd.
03.2016 - 02.2020
Food counter attendant
E.I.W.N Holdings Ltd. o/a Tim Horton’s
11.2013 - 11.2015
Tour Specialist
Island Routes Adventure Tours. Sandals Resort International
11.2011 - 02.2013
Customer Service Representative
Global Solutions
01.2011 - 02.2011
Teaching Assistant
Jericho All Age School
05.2005 - 09.2005
Post grad certificate - Addictions And Mental Health
Fanshawe College
Bachelor’s Degree - History and Sociology
University of The West Indies, Mona Campus
Diploma - Humanities Studies
Rusea’s High School
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