Margie Torres
Laval,QC
Summary
Dynamic food service professional with extensive experience in efficiently managing food and beverage operations. Expertise in maintaining exceptional customer service standards, ensuring guest satisfaction, and fostering a collaborative team environment. Recognized for adaptability to evolving demands, consistently delivering reliable results while excelling in multitasking, communication, and meticulous attention to detail. Committed to driving operational excellence and enhancing overall dining experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Tim Hortons
10.2022 - 05.2025
- Greet customers warmly and take their orders accurately.
- Prepare and serve a variety of food and beverage items, adhering to Tim Hortons’ quality standards.
- Operate cash registers and process transactions efficiently, ensuring accuracy in handling cash and credit card payments.
- Maintain cleanliness and organization of the service area, dining area, and kitchen, following health and safety regulations.
- Assist with inventory management, including stocking supplies and reporting low inventory to a supervisor.
- Provide excellent customer service by addressing customer inquiries and resolving any issues promptly.
- Collaborate with team members to ensure smooth operations during peak hours.
- Maintain a positive and professional attitude, contributing to a friendly and welcoming environment.
Vital Statistics Officer
Municipal Government Office of Bayambang
2018 - 2020
- Drafted and reviewed legal documents to ensure compliance with regulations and internal policies.
- Conducted legal research to support case development and provide strategic recommendations.
- Managed case files, maintaining accurate records for efficient retrieval and review processes.
Front of House Manager
Mamu’s Corner
04.2022 - 07.2022
- Milk Tea Barista
- Prepare and serve milk tea drinks according to recipes and customer preferences.
- Manage inventory, restock supplies, and maintain a clean and organized workspace.
- Provide exceptional customer service, respond to inquiries, and resolve issues.
- Operate a cash register, process transactions, and handle customer payments.
- Maintain knowledge of menu items, ingredients, and preparation methods.
- Collaborate with colleagues to achieve sales goals and maintain store appearance.
- Follow health and safety guidelines, and maintain a clean and sanitized workspace.
Education Assistant
Bridges Kinder Connection Daycare
05.2025 - Current
- Supported classroom activities, fostering engaging learning environments for early childhood development.
- Assisted in implementing individualized education plans, ensuring tailored support for diverse learners.
Hostess
RICKY'S ALL DAY GRILL
07.2022 - 10.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints swiftly, maintaining a positive dining experience for guests.
Hostess/Room Attendant
Dakota Dunes Casino
11.2021 - 04.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with servers to coordinate dining experience, enhancing customer satisfaction.
Personal Support Worker (PSW)
Diamond House Personal Care Home
09.2021 - 11.2021
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health status and reported changes to nursing staff for timely intervention.
- Developed personalized care plans in collaboration with healthcare teams to enhance resident well-being.
Waitress/Hostess
Eggsmart
10.2024 - 12.2024
- Greet and seat guests promptly, managing reservations as needed.
- Present menus and provide detailed information about food and beverage options.
- Take customer orders accurately and efficiently, entering them into the POS system.
- Serve food and drinks in a timely manner, ensuring presentation standards are met.
- Monitor tables for cleanliness and replenish items as needed.
- Assist with dishwashing duties to maintain a clean and organized kitchen area.
- Perform light food preparation tasks, such as assembling salads or preparing garnishes.
- Collaborate with kitchen staff to ensure timely service and address any customer concerns.
- Maintain a friendly and professional demeanor, fostering a positive dining experience.
- Adhere to health and safety regulations while handling food and cleaning supplies.
Education
Bachelor's degree - Information Technology
Pangasinan State University
Bayambang, Pangasinan01.2018
Skills
- Experienced in Microsoft Word document creation
- Point of sale expertise
- Food safety protocols
- Food service expertise
- Food preparation expertise
- Classroom support
- Creative problem-solving
- Academic assistance
- Customer care
- Consistent reliability
- Hygiene management
- Technical report writing
- Team collaboration
- Strategic planning
- Innovation and creativity
Languages
English
Filipino
Certification
- International Organization for Standardization
- CPR and First Aid
- Respirator Mask Fit
Timeline
Education Assistant
Bridges Kinder Connection Daycare
05.2025 - Current
Waitress/Hostess
Eggsmart
10.2024 - 12.2024
Food Counter Attendant
Tim Hortons
10.2022 - 05.2025
Hostess
RICKY'S ALL DAY GRILL
07.2022 - 10.2022
Front of House Manager
Mamu’s Corner
04.2022 - 07.2022
Hostess/Room Attendant
Dakota Dunes Casino
11.2021 - 04.2022
Personal Support Worker (PSW)
Diamond House Personal Care Home
09.2021 - 11.2021
Vital Statistics Officer
Municipal Government Office of Bayambang
2018 - 2020
Bachelor's degree - Information Technology
Pangasinan State University