Rahul Padvi
Peterborough,ON
Summary
Dynamic leader with proven expertise in establishing new restaurants and managing food and beverage operations, complemented by exceptional communication skills. Extensive experience in the restaurant industry and other esteemed venues has led to significant improvements in team productivity and guest satisfaction through strategic thinking and effective multitasking. Proficient in leveraging POS software, including ALTUS and Opera, to drive operational excellence while consistently achieving and surpassing business objectives. Results-oriented professional dedicated to fostering a culture of excellence and innovation within the hospitality sector.
Overview
11
11
years of professional experience
Work History
Food Counter Attendant
Wendy's
Peterborough, Ontario
09.2024 - Current
- Ensures all team members perform work in a safe manner including using personal protective equipment, supervise team members
- Conduct pre-shift huddle and motivates employees throughout shift
- Ensure employees are in proper uniform and standards, provides coaching and feedback as necessary
- Provides training as required and ensures quality and standards are met
- Handles customer service complaints with confidence, quickly and professionally
- Puts corrective actions in place at the same assigns duties to employees as required
- Assigns floats and balances cash at the end of shift
- Ensures restaurant is stocked, cleaned, staffed and prepared for following shift
- Previous experience in food service industry
- Excellent knowledge of Wendy's products and procedures
- Strong communication and interpersonal skills
- Previous supervision experience an asset
- Excellent customer service focus consistent adherence to policies/procedures
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner RAHUL PADVI
- Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
- Records and utilizes logs as per food safety standards i.e. temperature log
Restaurant Manager
SKOL Resto Bar
Kolhapur, India
03.2023 - 07.2024
- Staff Management, Hire, train, and manage staff, including bartenders, servers, kitchen staff, and cleaning personnel, Assign tasks and monitor staff performance.
- Handle scheduling, ensuring proper staffing levels during peak hours.
- Customer Service that Ensure exceptional customer service is provided at all times.
- Monitor and improve the overall dining experience, from the ambiance to food quality.
- Manage inventory and Stock Management of food, beverages, and supplies to ensure availability and prevent overstocking or wastage.
- Financial Management, Manage budgets, including payroll, food, beverage costs, and supplies.
- Monitor and analyze financial reports to ensure the restaurant is meeting financial targets.
- Set and adjust pricing strategies based on market trends, competition, and cost factors.
- Operations Management that Ensure the restaurant complies with health, safety, and sanitation standards.
- Monitor daily operations to ensure efficiency, cleanliness, and organization.
- Implement operational policies to improve service quality and streamline processes.
- Marketing and Promotion Develop and implement promotional strategies to attract customers and increase sales, including social media, reviews, and website updates.
- Compliance and Health Standards Ensure all legal requirements, including food safety, alcohol service, and labor laws, are met, Maintain licenses, permits, and health inspections.
- Enforce sanitation and cleanliness protocols in the kitchen and dining areas.
- Menu Management which Collaborate with the chef or kitchen manager to design and update the menu.
- Monitor food quality and presentation and ensure consistency across dishes.
- Coordinate with clients on event details, including menu selection, set-up, and service.
- Administrative Duties to be Maintaining an employee records, including attendance, payroll, and personal information.
- Prepare and submit reports, including financial reports, sales data, and performance metrics.
- Handle administrative tasks such as invoicing, budgeting, and communication with suppliers.
- By balancing customer experience, financial management, and staff coordination, the Restaurant Manager at a Resto Bar plays a critical role in driving the success of the establishment.
Senior Executive
Karma Resort & Hospitality LLP
Ahmedabad, India
10.2021 - 07.2022
- Acknowledging the guest hosting answering the telephone according to the company standard.
- Coach and counsel the front desk team member inquiries from potential guest and accepts
- Advance booking, through in person email calls, application, inquires regarding reservations property information and guest concern.
- Resolving customer issues, disturbance, complaint, problem in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
- Work closely with the co-department sale, account, maintenance.
Senior Operation Executive - Operation Department
Barbeque Nation
Pune, India
11.2018 - 10.2021
- Plan and supervise different operation, working closely, operations Restaurant manager.
- Anticipate guest needs, respond promptly, acknowledge all guest and resolve complaints, ensuring guest satisfaction.
- Handling the training department which including food and beverage, front office, online food deliver application and services, housekeeping.
- Constant effective communication with customer resolving issue as per situation and responding on call and email as well.
- Lead department employees to ensure the smooth running of the floor and that duties are carried out in a professional and timely manner.
Food and Beverage Associates
Sayaji Hotel Ltd
Kolhapur, India
05.2015 - 01.2016
- Provide prompt and efficient service in a courteous manner, by setting, and clearing table.
- Assist all customer in making the right choice with up-selling and to also assist any customer with specific dietary requirements.
- MaintainLead department employees to ensure the smooth running of the floor and that duties are carried out in a professional and timely manner.
- Serve guest their food and beverage order promptly and as per restaurant policy.
- Finish all set tasks on time, and ensure that all guest are satisfied.
Education
Bachelor of Hotel Management and Catering Technology - Hotel Management, Food and Beverage Service, Food Production, Front Office, Hotel Account, Food Science, Marketing, Computer Application
Pune University
India07.2013
Skills
- Restaurant Setup
- Menu Design and planning
- Food and Beverage Management
- Basic Cooking
- Bar Management
- Organization ability
Languages
English
Hindi
Marathi
Gujarati
Punjabi
Personal Information
- Passport Number: Z7393104
- Gender: Male
- Nationality: Indian
Timeline
Food Counter Attendant
Wendy's
09.2024 - Current
Restaurant Manager
SKOL Resto Bar
03.2023 - 07.2024
Senior Executive
Karma Resort & Hospitality LLP
10.2021 - 07.2022
Senior Operation Executive - Operation Department
Barbeque Nation
11.2018 - 10.2021
Food and Beverage Associates
Sayaji Hotel Ltd
05.2015 - 01.2016
Bachelor of Hotel Management and Catering Technology - Hotel Management, Food and Beverage Service, Food Production, Front Office, Hotel Account, Food Science, Marketing, Computer Application
Pune University