April Arrozal
Winnipeg,Manitoba
Summary
Highly efficient, service oriented Restaurant Manager with 12 years of extensive experience working in a World class hotel setting. Adept communicator with team leading and development skills. Passionate about providing upbeat and friendly service, resulting in consistent return guests.
Overview
16
16
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
03.2024 - Current
- Taking customers orders and serve at the counters
- Preparing beverages such as coffee and tea specialties
- Baking breads, donuts and preparing fast food items such as sandwiches, wraps
- Upselling food and beverages to guests.
Restaurant Manager
Marriott Café
05.2023 - 12.2023
- Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
- Provides services that are above and beyond for customer satisfaction
- Focuses on maintaining profit margins without compromising guest or employee satisfaction.
Assistant Manager
Marriott Café
12.2018 - 04.2023
- Managing Marriott Café operations and associates on a daily basis
- Directs and works with the food and beverage management and supervisory team and associates to successfully execute all restaurant operations; strives to continually improve guest and associate satisfaction and maximize the financial performance
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety
- Assist in the hiring, training, scheduling, evaluating, counseling, disciplining, coaching and motivating of associates.
Team Leader
Cru Steakhouse
06.2015 - 11.2018
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met
- Inspect grooming and attire of staff, and rectify any deficiencies
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
- Inspect storage areas for organization, use of FIFO, and cleanliness
- Complete scheduled inventories and stock and requisition necessary supplies
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
Hostess / Server
Cru Steakhouse
06.2011 - 05.2015
- Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions on menu selections
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system immediately after the guest has ordered
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items, turning off lights, etc
- Present physical and accurate check to guest and process payment.
Hostess / Server
Outback Steakhouse
01.2009 - 12.2010
- Greet guests and determine the number in their party
- Seat guests by finding a clean and available table, pulling out chairs, placing clean/current menu in front of guest, etc
- Guide guests through the dining rooms and provide any needed assistance
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The Assumption
Philippines04.2008
Skills
- Excellent interpersonal skills for diplomatically handling staff and customers
- Able to cope under pressure in a fast-paced environment
- Good business awareness for achieving successful performance
- Strong planning and organizational skills to run a streamlined operation
- Flexible and hands-on approach to work
- Champion in Micros POS Simphony, Opentable Restaurant Booking and IRIS Online Menu and Ordering System
- Knowledgeable in P&L, Forecasting and Budgeting
Personal Information
- Place of Birth: Bacolor, Pampanga
- Date of Birth: 04/27/1988
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Training
- Pre-opening Task Force team in Courtyard by Marriott Iloilo, 04/01/2018, 05/01/2018
- Pre-opening Task Force in Sheraton Mactan, Cebu, 08/01/2022, 09/01/2022
- Certified ServSafe Food Handler
Languages
English
Professional Working
Timeline
Food Counter Attendant
Tim Hortons
03.2024 - Current
Restaurant Manager
Marriott Café
05.2023 - 12.2023
Assistant Manager
Marriott Café
12.2018 - 04.2023
Team Leader
Cru Steakhouse
06.2015 - 11.2018
Hostess / Server
Cru Steakhouse
06.2011 - 05.2015
Hostess / Server
Outback Steakhouse
01.2009 - 12.2010
Bachelor of Science - Hotel And Restaurant Management
University of The Assumption
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