Vincent Acolatse
Pierrefonds,QC
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service, and boost business revenues. Innovative Home Automation Engineer known for high productivity and efficient task completion. Possess specialized skills in IoT device integration, smart home security protocols, and custom automation solutions development. Excel at problem-solving, teamwork, and adaptability, ensuring seamless implementation of complex home automation systems for enhanced user convenience and energy efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Food Counter Attendant
Unicone
Montreal, Quebec
05.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Monitored inventory levels and placed orders to restock shelves
- Established customer service standards and monitored staff compliance.
- Trained new recruits.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Greeted customers and provided assistance with menu selections.
- Organized storage areas to ensure proper rotation of inventory.
- Ensured that work area was kept clean and free from hazards at all times.
- Prepared drinks such as coffee, tea based on customer specifications within specified time limits.
- Checked quality of ingredients before use to guarantee freshness of products served to customers.
- Greeted customers warmly and provided excellent customer service.
- Operated cash register to process customer orders accurately and efficiently.
Home Automation Technician
Togas Home Automation
Greater Accra, Ghana
11.2021 - 02.2023
- Developed custom programs using PLCs for various machines and processes.
- Calibrated sensors and other components used in automated systems to optimize accuracy and reliability.
- Troubleshot and resolved issues with automated systems, including mechanical, electrical, and software components.
- Ensured compliance with safety regulations when working with automated machinery.
- Hands-on experience in installing, configuring, and troubleshooting electronic systems, such as home security, audio-visual setups, or network devices.
- Experience in setting up Wi-Fi networks, routers, and integrating connected devices.
- Experience in customer-facing roles where explaining technical systems and providing support were key.
- Installed new automation systems according to manufacturer specifications.
- Performed preventive maintenance on automated systems and equipment to ensure optimal performance.
- Analyzed existing production processes to identify areas of improvement through automation solutions.
- Configured network connections between multiple devices used in an automated system setup.
Sales Promoter
Samsung
Ghana , Accra
03.2019 - 10.2021
- Ensured that all promotional activities complied with relevant laws and regulations.
- Maintained accurate records of all sales transactions using a computerized system.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Monitored competitor activity within the marketplace and reported back findings.
- Worked closely with cross-functional teams such as marketing and operations departments.
- Analyzed consumer behavior patterns to identify potential sales opportunities.
- Generated daily reports on sales performance against targets set by management team.
- Resolved customer complaints promptly and effectively while maintaining a professional attitude.
Education
HND IN MARKETING - Marketing
ACCRA TECHNICAL UNIVERSITY
Ghana 09-2021
High School Diploma -
Keta Senior High Technical School
Ghana 09-2014
Some College (No Degree) -
Dialogue Français
Montreal, QCSkills
- Store displays
- Operations
- Advertising and marketing
- Goals and performance
- Employee supervision and motivation
- Team building and leadership
- Training and mentoring
- Team building
- Sales promotions
- Special events
- Multitasking and organization
- Customer service
- Friendly and positive
- Team leadership
- Retail inventory management
- Outstanding communication skills
- User interface design
- Smart home design
- Team collaboration and communication
- Technical troubleshooting
- Documentation and reporting
- Customer support and training
- Voice control integration
- Internet of things expertise
- Control system programming
- Home automation protocols
- Wireless communication technologies
- Software testing and debugging
Languages
English
Full Professional
French
Elementary
References
References available upon request.
Timeline
Food Counter Attendant
Unicone
05.2023 - Current
Home Automation Technician
Togas Home Automation
11.2021 - 02.2023
Sales Promoter
Samsung
03.2019 - 10.2021
HND IN MARKETING - Marketing
ACCRA TECHNICAL UNIVERSITY
High School Diploma -
Keta Senior High Technical School
Some College (No Degree) -
Dialogue Français
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