MARIO GEROMO
Cranbrook,BC
Summary
Professional food service worker ready to bring expertise to dynamic team. Proven track record of delivering high-quality customer service and maintaining cleanliness and organization in food preparation areas. Known for teamwork and reliability, ensuring smooth operations even during peak hours.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
TRC Fast Foods Ltd
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Managed multiple tasks in high-volume environment.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Assisted customers with information regarding menu offerings and nutrition information.
- Reconciled cash drawer and corrected any errors.
- Supported catering orders, coordinating with kitchen staff to ensure timely preparation and delivery.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
Restaurant Manager 3
FRESH N’ FOODS INC- GREENWICH
04.2019 - 07.2023
- Food Safety Compliance Officer- Execute Food Safety Policy, Cascade Food Safety and Ensure all Team Members with FS exams
- Pollution Control Officer- Ensure Proper Waste Segregation in store
- Safety and Security- Execution and Understanding of Safety and Security in store premises
- Responsible in monitoring of Store’s Cash flow and P&L Performance every month
- Responsible for directing the overall readiness of the store
- Establish a good relationship with the emergency government units
- Ensure that preventive standards are in place and are known by the whole team
- Ensure availability, accessibility and completeness of the emergency kit and first aid kit
- Serves as the Store Cleaner Production Pollution Prevention Team Leader
- Reports the status of the environmental awareness and pollution preventive training of store management team and crew
- Responsible in store data analysis and Monthly Business Review
- Overall in charge in the store
- Maintains Store Profitability and FSC Compliance
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Restaurant Manager 2
FRESH N’ FOODS INC- GREENWICH
04.2014 - 04.2019
- Manpower Manager (In charge in Trainings & Orientation, Hiring and Selection of Applicants, Plotting of Schedule)
- Payroll Manager every 15th and 30th of the month
- Certification of Team Members
- Monitoring the performance of Team Members
- Monthly performance appraisal of agency crews
- Planning of one week schedule
- Monitoring of target Manhours and Dailies
- Service Manager (Assisting Team Members, Monitoring of High Quality Products to be served & Gold Standard Quality Products)
- Conduct Training of all front liner team members
- Monitoring Store Performance
- Monitoring of fast service and turn-over of store
- Giving incentives to front liner team members
- Kitchen Manager (Monitoring the FCPC(food cost, paper cost))
- In charge in monitoring wastages
- In charge in ordering of raw materials
- In charge in daily and beginning inventory of all raw materials
- In charge in mid month and month end inventory
- Monitoring the novelty items and extra items
- Monitoring of Store Performance
- In charge in Monthly Business Review
- Monthly PnL Recon and review
- Delivery Manager (Monitoring of Delivery Cost)
- Achieve Delivery Sales Target
- Achieve Telemarketing Target
- Monthly RTA/Grid Analysis
- In charge in Rider’s & CSR’s Training
- Monthly RTA Saturation and Penetration
- Brand Awareness in Delivery
- Develop Marketing Strategy in Delivery
- In charge in Monthly Business Review & PnL by Line
- Monthly Delivery PNL
- AREA DELIVERY TEAM LEADER (Roles and Responsibilities
- Coach Delivery Manager within the Area
- Monitors Delivery Business Drivers (delivery sales performance and other delivery concerns)
- Conduct Store Delivery System Checks within the area
- Lead Area Delivery Sales Building Activity
- Accomplish Area Delivery Monthly Reports
- Area Delivery SPOC
- Repair and Maintenance Manager
- Fire Fighting Team Leader
- Head, Assessment & Improvement Team/Pest Control Officer
- Conducts self assessment on the implementation of Pollution Prevention methods & Techniques at the store level
- Develops Corrective and Preventive Actions & monitor its status & effectiveness
- Develops store improvement plans
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Accounting Staff- Claims Processing Division- Accounting Department
Philippine Postal Corporation
07.2013 - 04.2014
- Reconciliation of the transaction for CY 2010-2005 of the Account 412(DUE TO BIR)
- Pre-audit incoming Money Claims:
- Evaluate/Pre-audit
- Assign JEV number and Post to APJ/CDJ
- Photocopy supporting documents
- Post to subsidiary ledger
- Receive through DST and Post to Ledger
- Purchase Order and Contracts
- Delivery Receipts- receive
- Payroll Processing
- Evaluate/Pre-audit
- Consolidation of Entry
- Approval of BUS(Budget Utilization Slip)
- Disbursement Voucher preparation thru FMIS
- Preparation of Accounts Payable Journal& Check Disbursement Journal Entries
- Photocopy supporting documents
- Consolidation of Journals
- Accounts Payable Journal
- Reports of Check Issued
- Dollar Disbursement Journal
- Liquidation Journal
- General Journal
- Consolidation of Journals in preparation to outstanding Payables
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
Service Crew/Team Member (Under Cooperative)
Fresh N’ Famous Foods Inc.-Greenwich Festival Mall Alabang
11.2012 - 06.2013
- Company Overview: (Under Agency: Generation One Resource)
- Ensure daily sales target are met Able to train newly hired crew
- Has the capacity of managing the store with a minimal supervision of the managers
- In charge of Daily and Monthly Inventory
- In charge of the smooth operation in the production
- In charge in Time Keeping Scheduling(TKS)
- Responsible in Monitoring Wastages
- Responsible in for taking (cashiering) and serving orders of the guests
- Assurance of high quality of products to be served
- Assigned in assembling and dispatching of foods
- CREW TEAM LEADER in all Stations
- In charge in Keeping all forms and records of the store
- (Under Agency: Generation One Resource)
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew
Fresh N’ Famous Foods Inc.-Greenwich
04.2012 - 09.2012
- Production Controller- ensure product availability at all time in operation
- Ensure all products are with-in gold standard procedure
- Soda- in-charge in making all variant of dessert, making juices and refilling of soft drinks
- Fry-in-charge in cooking of chicken, ensure all product served in fry are in gold standard
- Stockman- Receiving deliveries organize and clean all storages, checking all running out stock and report it to the manager and conduct daily inventory
- CREW TEAM LEADER in all Stations
- In charge in Keeping all forms and records of the store
Kitchen Team Leader/Student Trainee (Under SEEDS Program)
Fresh N’ Famous Foods Inc.-Greenwich Festival
06.2008 - 04.2012
- Production Controller- ensure product availability at all time in operation
- Ensure all products are with-in gold standard procedure
- Soda- in-charge in making all variant of dessert, making juices and refilling of soft drinks
- Fry-in-charge in cooking of chicken, ensure all product served in fry are in gold standard
- Stockman- Receiving deliveries organize and clean all storages, checking all running out stock and report it to the manager and conduct daily inventory
- CREW TEAM LEADER in all Stations
- In charge in Keeping all forms and records of the store
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science - Business Administration Major in Management
WEST BAY COLLEGE
PHILIPPINES03.2012
High School -
MUNTINLUPA BUSINESS HIGH SCHOOL
PHILIPPINES03.2008
Skills
- Customer service
- Team player
- Accuracy and efficiency
- Quick learner
- Food service standards
- Customer assistance
- Kitchen support
- Order processing
- Cleanliness and sanitation
- Inventory monitoring
- Food safety and sanitation
- Food preparation
- Cash handling proficiency
- Inventory
- Customer focused
- Cleaning and organization
- Cleanliness standards
- Product upselling
- Cross-training
- Time management
- Guest service
- Computer skills
- Food processing
- Flexible schedule
Accomplishments
- Acknowledged by management for promoted as Food Service Supervisor
Training Certificates
- Becoming Great Manager, Greenwich Talent & Development, 05/26/22
- Mental Health Program, Greenwich Talent & Development, 04/05/22
- Occupational First Aid & CPR/AED, Red Cross Pasay Chapter, 02/25/22
- Empathy and Emotional Intelligence, Greenwich Human Resource Development, 11/20/21
- Food Safety Compliance Officer Training (FSCO), Global Quality Management, 07/05/21
- Building Agility and Resilience, Greenwich Human Resource Development, 11/20/20
- Pollution Control Officer Training (PCO), DENR-EMB/ETSSI, 05/06/19
- Crisis Management, Fresh N’ Famous Foods Inc- Greenwich, 04/23/19
- Quality Improvement Cycle for Operational Excellence, Fresh N’ Famous Foods Inc- Greenwich, 04/22/19
- Delivery Management Development Program 102, Greenwich Talent & Development, 11/16/17
- Basic Occupational Safety and Health Training, DOLE/OSHC, 09/18/17
- Occupational First Aid & CPR/AED, Philippine Red Cross, 08/10/17
- QiCORE/ROS REVIEW, Greenwich Quality Management, 04/26/17
- Delivery RTA Analysis Orientation, Fresh N’ Famous Foods Inc- Greenwich, 02/21/17
- Delivery Management Development Program, Fresh N’ Famous Foods Inc- Greenwich, 12/07/15
- Fountain Quality Training, Coca-cola Company, 06/22/11
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
Timeline
Food Counter Attendant
TRC Fast Foods Ltd
09.2023 - Current
Restaurant Manager 3
FRESH N’ FOODS INC- GREENWICH
04.2019 - 07.2023
Assistant Restaurant Manager 2
FRESH N’ FOODS INC- GREENWICH
04.2014 - 04.2019
Accounting Staff- Claims Processing Division- Accounting Department
Philippine Postal Corporation
07.2013 - 04.2014
Service Crew/Team Member (Under Cooperative)
Fresh N’ Famous Foods Inc.-Greenwich Festival Mall Alabang
11.2012 - 06.2013
Service Crew
Fresh N’ Famous Foods Inc.-Greenwich
04.2012 - 09.2012
Kitchen Team Leader/Student Trainee (Under SEEDS Program)
Fresh N’ Famous Foods Inc.-Greenwich Festival
06.2008 - 04.2012
Bachelor of Science - Business Administration Major in Management
WEST BAY COLLEGE
High School -
MUNTINLUPA BUSINESS HIGH SCHOOL
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