Krisha Kimberly Loyola
Drayton Valley,AB
Summary
Positive, Energetic, and customer-focused professional with 7 years of sales and food service experience. Skilled in modern point-of-sale systems and known for maintaining excellent customer satisfaction. Demonstration strong product knowledge, adoptability, and teamwork. Seeking a new opportunity to grow professionally and contribute to a dynamic team by delivering outstanding service and efficient operations.
Overview
7
7
years of professional experience
Work History
Food Counter Attendant
WL Restaurant Ventures Inc. O/A McDonald's Canada
07.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Crew & Guess Experience Leader
McDonald's Capas Tarlac Philippines - FMEAL Corporation
07.2018 - 05.2023
- Engage with the customers inquiring about the food and restaurant experience, ensuring that they have everything they need.
- Expertly handle guest concerns and know when it is appropriate to bring an issue to management.
- Assisting guests with the self-order kiosks and troubleshooting common issues.
- Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times.
- Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating).
- Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app.
- Identifying potential areas of improvement and sharing these opportunities with management.
- Assisting and hosting Party Events inside and outside McDonald's.
- Prepare Sales Report to be sent to the Managers.
Education
Bachelor of Elementary Education -
Dominican College of Tarlac
01.2023
Skills
- Excellent Communication Skills
- Self-Oriented Person
- Multi-tasking Person
- Quality Customer Service and Customer Relations
- Quality Food Service and Food Preparation
- Sales Goal
- Leadership and People Skills
- Ability to maintain composure during rush hours
- Customer service
- Problem resolution
- Complaint handling
Languages
English
Timeline
Food Counter Attendant
WL Restaurant Ventures Inc. O/A McDonald's Canada
07.2023 - Current
Service Crew & Guess Experience Leader
McDonald's Capas Tarlac Philippines - FMEAL Corporation
07.2018 - 05.2023
Bachelor of Elementary Education -
Dominican College of Tarlac
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