Positive, Energetic, and customer-focused professional with 7 years of sales and food service experience. Skilled in modern point-of-sale systems and known for maintaining excellent customer satisfaction. Demonstration strong product knowledge, adoptability, and teamwork. Seeking a new opportunity to grow professionally and contribute to a dynamic team by delivering outstanding service and efficient operations.
Overview
7
7
years of professional experience
Work History
Food Counter Attendant
WL Restaurant Ventures Inc. O/A McDonald's Canada
07.2023 - Current
Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
Greeted customers with smile and provided helpful suggestions.
Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
Maintained a clean and organized workspace, ensuring a positive experience for customers.
Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Engage with the customers inquiring about the food and restaurant experience, ensuring that they have everything they need.
Expertly handle guest concerns and know when it is appropriate to bring an issue to management.
Assisting guests with the self-order kiosks and troubleshooting common issues.
Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times.
Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating).
Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app.
Identifying potential areas of improvement and sharing these opportunities with management.
Assisting and hosting Party Events inside and outside McDonald's.
Food Service Supervisor at WL Restaurant Ventures Inc. O/A McDonald’s DraytonFood Service Supervisor at WL Restaurant Ventures Inc. O/A McDonald’s Drayton