Noumouni Keita
Kamloops,BC
Summary
I began my banking career as a Customer Service Associate at TD, where I built a solid grounding in personal banking products and gained hands on experience with how the financial services industry actually operates. Beyond handling day to day banking needs, I focused on understanding each client's goals so I could recommend products and services that made a real difference, all while maintaining strict compliance with regulatory standards.
I graduated with a Bachelor of Business Administration, with a focus in Finance. Fluent in both English and French, I bring a combination of precision, professionalism, and genuine care to every client interaction.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
Kamloops, British Columbia
04.2026 - Current
- Deliver exceptional customer experiences by providing personalized service and resolving client inquiries efficiently.
- Process a high volume of financial transactions accurately, including deposits, withdrawals, bill payments, transfers, drafts, and foreign exchange transactions.
- Educate clients on TA's banking products, digital banking platforms, and self-service options to improve convenience and satisfaction.
- Identify client needs through meaningful conversations and refer opportunities for credit cards, lending, investments, mortgages, and other financial solutions to Personal Banking Associates and specialized partners.
Beauty Advisor
Sephora
Kamloops, Bc
10.2024 - 07.2026
- Assess customer needs through thoughtful questioning and recommend appropriate products and services
- Promote the loyalty program and additional services to drive customer engagement
- Process cash, debit, credit, and mobile payments accurately in accordance with company procedures
- Build strong client relationships through personalized, trust based service
Sales Associates
Bath and Body Works
Kamloops, Bc
05.2024 - 04.2026
- Delivered personalized customer service by identifying needs and recommending suitable products
- Promoted email sign-ups and featured products to support sales goals and customer engagement
- Processed cash, debit, and credit transactions accurately while following company policies
- Collaborated with team members to meet daily sales and service targets
Education
Bachelor of Business Administration - Finance
Thompson Rivers University
Kamloops, BC 01.2024 - 04.2026
Skills
- Client Relationship Management
- Personal Banking Products
- Financial Transactions
- Cash Handling & Balancing
- Sales & Referral Generation
- Digital Banking Support
- Problem Resolution
- Communication
- Team Collaboration
- Microsoft Office (Excel, Word, Outlook)
- English & French (Bilingual)
Timeline
Customer Experience Associate
TD Canada Trust
04.2026 - Current
Beauty Advisor
Sephora
10.2024 - 07.2026
Sales Associates
Bath and Body Works
05.2024 - 04.2026
Bachelor of Business Administration - Finance
Thompson Rivers University
01.2024 - 04.2026