Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Core Competencies
Generic
Open To Work
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José Argueta

Langford,BC

Work Preference

Desired Job Title

Customer Experience AssociateAssistant Manager, Front EndCustomer Experience AssociateFacilities SupervisorStore Systems & Administration

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Langford, BC, CAVictoria, BC
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

Summary

Dedicated facilities and operations professional with over 10 years of leadership experience overseeing facility operations, supervising janitorial and front-line teams, and delivering high standards of service across municipal, military, retail, and commercial environments. Recognized for building strong teams through hands-on leadership, coaching, and accountability while maintaining a strong focus on health and safety, quality assurance, and operational excellence. Experienced in client relationship management, workforce scheduling, inspections, inventory control, and coordinating day-to-day operations in fast-paced settings. Known for taking initiative, solving problems collaboratively, and fostering positive working relationships with staff, clients, contractors, and stakeholders. Seeking the opportunity to contribute these skills while continuing to grow as a facilities leader.

Overview

10
10
years of professional experience

Work History

Customer Experience Associate

TD Canada Trust
05.2026 - Current
  • Identified client needs and recommended tailored financial products and services to enhance customer satisfaction.
  • Assisted customers with inquiries, account issues, and service concerns.
  • Maintained high service delivery standards in fast-paced client service environment, ensuring positive client experiences.
  • Delivered client service while supporting efficient branch operations in financial services.
  • Processed financial transactions accurately and efficiently while maintaining compliance with banking policies and procedures.
  • Supported branch administrative processes and operational documentation.

Assistant Manager, Front End

Whole Foods Market
12.2024 - Current
  • Assisted the Team Leader with the daily operation of the Front End department, ensuring efficient workflows and exceptional customer service.
  • Led daily shift operations, coordinated staffing assignments and break schedules, and maintained appropriate floor coverage during peak business periods.
  • Supervised, coached, and supported front-end team members, providing guidance, training, and performance feedback.
  • Resolved customer inquiries and concerns professionally, creating positive customer experiences and promoting customer loyalty.
  • Managed cash handling procedures to ensure accuracy and compliance, till reconciliation, and compliance with company policies and operational standards.
  • Supported recruitment, onboarding, and training of new employees while fostering a collaborative and inclusive team environment.
  • Monitored department performance, pinpointed efficiency and service improvement opportunities, and contributed to achieving labour and customer satisfaction targets.
  • Ensured a clean, safe, and organized front-end environment while maintaining compliance with workplace health, safety, and security procedures.
  • Acted as the department lead in the Team Leader's absence, making operational decisions and ensuring the department continued to run smoothly.

Facilities Supervisor

Canadian Forces Morale & Welfare Services (CFMWS)
12.2023 - 10.2024
  • Supervised staff and coordinated operations within a high-traffic recreation facility serving military personnel and the public, ensuring service delivery standards and safe facility operations.
  • Supervised staff and assigned work, ensuring operational tasks met organizational policies and service standards.
  • Ensured staff adhered to organizational policies, safety procedures, and operational standards.
  • Resolved service concerns and operational issues from facility patrons, ensuring timely resolution and adherence to service standards.
  • Participated in recruitment, interviewing, and performance evaluation of employees.
  • Prepared employee schedules and reviewed payroll entries to support effective workforce planning.
  • Prepared reports and communicated operational updates to management, facilitating informed decision-making.
  • Coordinated facility operations with internal departments and community partners.
  • Supported development and implementation of operational procedures and service delivery improvements.

Store Systems & Administration

London Drugs
10.2023 - 06.2024
  • Maintained operational systems, ensuring functionality of point-of-sale hardware, software applications, and communication networks.
  • Coordinated with corporate IT teams to troubleshoot technical issues and implement system updates.
  • Monitored systems and coordinated administrative tasks to optimize operational efficiency.
  • Supported operational systems and administrative processes to enhance service delivery in a large retail environment.
  • Supported store leadership in maintaining accurate operational records and internal processes.
  • Managed administrative processes including preparation of bank deposits and oversight of operational funds.
  • Maintained incident logs and operational documentation related to system performance and service disruptions.

Facility Services Worker II (Supervisor)

City of Campbell River
10.2016 - 08.2023
  • Planned, assigned, and supervised work performed by facility services staff to ensure facilities were maintained safely and efficiently.
  • Supervised facility services staff responsible for maintaining municipal recreation facilities used by the public, ensuring safe, efficient operations and positive community user experiences.
  • Coordinated facility operations with internal departments and external contractors to enhance support for programs and events.
  • Assisted management in operational planning, budgeting, and maintenance scheduling to ensure optimal facility performance.
  • Addressed public concerns and operational issues to maintain service standards and positive user experiences.
  • Prepared operational reports highlighting facility issues and actionable recommendations for management.
  • Participated in departmental planning initiatives and process improvements related to facility operations.

Manager, Customer Experience

TD Canada Trust
03.2019 - 01.2023
  • Managed frontline service operations in a high-volume financial services environment, supervising staff and ensuring service delivery standards, operational compliance, and effective resolution of complex client issues.
  • Provided leadership and operational guidance to frontline employees responsible for delivering financial services to a large and diverse client base.
  • Supervised and coached frontline employees, enhancing client service quality and operational performance.
  • Resolved complex client service escalations requiring managerial decision-making, ensuring solutions aligned with banking policies, procedures, and regulatory requirements.
  • Interpreted policies and procedures to guide staff decision-making and ensure consistent service delivery.
  • Managed employee scheduling and coordinated staffing resources to support operational needs.
  • Interpreted banking policies and operational procedures and provided guidance to staff on their application in client service situations.
  • Provided training, mentorship, and performance feedback, fostering employee development and improving service quality.
  • Monitored branch service operations, identifying areas for continuous improvement in client service processes.

Customer Experience Associate

TD Canada Trust
01.2026 - 03.2026

Education

Facility Management Professional - IN PROGRESS

International Facility Management Association
Houston, TX

Certificate - Occupational First Aid Level 1

St. John Ambulance
Campbell River, BC
2023

Certificate - Crime Prevention Through Environmental Design

Liahona Security
Campbell River, BC
2022

Certificate - Fundamentals of Supervision & Management

Ed2Go
2016

Certificate - Building Service Worker II

Camosun College
Victoria, BC
2016

Diploma - Human Resources Management

Ashton College
Vancouver, BC
2015

Certificate - Building Service Worker I & WHMIS

North Island College
Courtenay, BC
2013

Diploma - High School

Carihi Secondary School
Campbell River, BC
2004

Skills

  • Customer service
  • Client relationship management
  • Staff Training & Performance Coaching
  • Continuous improvement
  • Quality Assurance & Site Inspections
  • Safety compliance
  • Facilities Operations Management
  • Workforce scheduling
  • Inventory management
  • Operational reporting
  • Janitorial & Custodial Team Leadership

Timeline

Customer Experience Associate

TD Canada Trust
05.2026 - Current

Customer Experience Associate

TD Canada Trust
01.2026 - 03.2026

Assistant Manager, Front End

Whole Foods Market
12.2024 - Current

Facilities Supervisor

Canadian Forces Morale & Welfare Services (CFMWS)
12.2023 - 10.2024

Store Systems & Administration

London Drugs
10.2023 - 06.2024

Manager, Customer Experience

TD Canada Trust
03.2019 - 01.2023

Facility Services Worker II (Supervisor)

City of Campbell River
10.2016 - 08.2023

Facility Management Professional - IN PROGRESS

International Facility Management Association

Certificate - Occupational First Aid Level 1

St. John Ambulance

Certificate - Crime Prevention Through Environmental Design

Liahona Security

Certificate - Fundamentals of Supervision & Management

Ed2Go

Certificate - Building Service Worker II

Camosun College

Diploma - Human Resources Management

Ashton College

Certificate - Building Service Worker I & WHMIS

North Island College

Diploma - High School

Carihi Secondary School

Core Competencies

  • Team Leadership & Staff Supervision
  • Client Service Delivery
  • Escalation Resolution & Problem Solving
  • Policy & Procedure Interpretation
  • Operational Coordination
  • Workforce Scheduling & Administration
  • Stakeholder Communication
  • Performance Coaching & Staff Development

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José Argueta