Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

TANVEER SANDHU

Calgary,Alberta

Summary

Results-driven professional with a Business Administration diploma and a strong background in customer service and administrative support. Proven track record as a Customer Experience Associate at Walmart, consistently delivering exceptional service to ensure customer satisfaction. Demonstrated ability to effectively handle customer inquiries, resolve issues, and maintain positive relationships. Prior experience as an Administrative Assistant at Canadian Distributor Inc., supporting executive-level staff with administrative tasks, organizing schedules, and ensuring smooth operations. A proactive and detail-oriented individual with excellent communication and organizational skills. Seeking to leverage my expertise and contribute to a dynamic team in a challenging role. Proficient in a variety of software applications, including Microsoft Office Suite, QuickBooks, and Salesforce. Passionate about optimizing business operations to drive growth and profitability.

Overview

3
3
years of professional experience

Work History

Customer Experience Associate

Walmart
01.2020 - Current
  • Putting merchandise back on the shelf after it has been removed
  • Answering customer questions and complaints
  • Locating items for customers
  • The processing of customer orders, applications, and requests
  • Communicating with customers by phone, e-mail, and in person
  • Providing customer service experience
  • Dealing with customer inquiries by telephone, email, letter, or face-to- face
  • Ensuring that a customer's problem is brought to a satisfactory conclusion
  • Involved in developing a customer service policy.
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.

Office Administrator | Canadian Distributor

Canadian Distributor Inc
01.2023 - 03.2023
  • The appropriate parties
  • Scheduling and coordinating meetings, appointments, and travel arrangements for executives and other team members
  • Creating and maintaining filing systems, databases, and other organizational tools to ensure efficient management of information and documents
  • Handling and prioritizing incoming and outgoing mail and deliveries
  • Managing office supplies and inventory, and ordering supplies as needed
  • Providing administrative support for project planning, implementation, and coordination
  • Creating and editing reports, presentations, and other documents
  • Conducting research and compiling data as needed., Answering and directing phone calls, emails, and other correspondence to
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Diploma - Business Administration

Bow Valley College
Calgary, AB
12.2022

Hospital Unit Clerk - Health Administration

Bow Valley College
Calgary, AB
05.2021

Skills

  • Strong organizational, administrative, and analytical skills
  • Excellent spelling, proofreading, and computer skills
  • Ability to maintain confidentiality
  • Excellent working knowledge of all Microsoft Office packages
  • Ability to produce consistently accurate work even whilst under pressure
  • Ability to multi-task and manage conflicting demands
  • Managing time, establishing priorities, and delegating effectively Able to
  • Prepare budgets and cost estimates
  • In-depth experience & understanding of the retail channel
  • Experience in setting targets and monitoring performance
  • Excellent communication skills and ability to present across all media
  • Can identify key opportunities & efficiencies for greater profitability
  • COURSES
  • Management accounting
  • Statistics
  • Business communication
  • Project management
  • Business strategy
  • Human resource
  • Management
  • Marketing
  • Financial accounting
  • TECHNICAL SKILLS
  • Communication skills
  • Technology skills
  • Problem-solving
  • Administrative skills
  • Attention to details
  • Organizational skills
  • Customer service
  • Interpersonal and people
  • Skills
  • Collaboration and
  • Teamwork
  • Scheduling and time-
  • Decision-making
  • Innovation and creativity
  • Delegation
  • Collecting and analyzing data to monitor the level of customer service
  • Making sure that all Health and Safety procedures are adhered to
  • Completing all administrative tasks and updating records
  • Working in the e-commerce department of the store
  • Processing refunds and customer enquiries related to their orders
  • Using Word & Excel to write reports and create invoices
  • Maximizing every sales inquiry
  • Maintaining customer relationships by responding to inquiries;
  • Documenting actions
  • Preparing for customer inquiries by studying products, services, and
  • Customer service processes
  • Responding to customer inquiries by understanding inquiries; reviewing
  • Previous inquiries and responses; gathering and researching information;
  • Assembling and forwarding information; verifying customer’s
  • Understanding of information and answer

Projects

Holistic Institute of Health & Fertility (#143, 14919 Deer Ridge Dr SE, Calgary, AB, Canada) | Capstone project
Suggested ways to implement the change to the owner as a team leader.

Applied textbook knowledge to real-life situations.
Detailed analysis of the business owner's project.
Customized a plan according to the owner's needs.
Assisted fellow team members in their work.

Timeline

Office Administrator | Canadian Distributor

Canadian Distributor Inc
01.2023 - 03.2023

Customer Experience Associate

Walmart
01.2020 - Current

Diploma - Business Administration

Bow Valley College

Hospital Unit Clerk - Health Administration

Bow Valley College

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TANVEER SANDHU