Radhika Potdar

• Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Educated customers on use of banking website and mobile apps.
• Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

• Demonstrated understanding of the Bank's risk appetite and culture, integrating risk considerations into day-to-day activities and decision-making processes.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Improved communication within the organization through regular updates on policies, procedures, and key events.
• Verified, approved, and processed various transactions related to mortgages, payment changes, bank account additions, and accounting support requests from branches across Canada.
• Collaborated with other administrative officers as a team player to complete cases within Service Level Agreements (SLA), maintaining adherence to Know Your Customer (KYC) procedures to enhance customer banking experiences.
• Participated in and facilitated weekly huddle and triage meetings to offer insights on operational excellence, recommend process improvements, and provide updates.

• Helped customers complete purchases, locate items, and join reward programs.
• Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.

• Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
• Regularly updated management on project progress using well-structured written reports.
• Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
• Led strategic projects aligning with organizational goals, ensuring timely delivery and mitigating risks associated with project delays or changes.
• Conducted audit meetings, synthesized findings, defined action items, and followed up to ensure completion, resulting in improved compliance and operational efficiency.
• Analyzed and designed processes and procedures, identifying enhancement opportunities and presenting data-driven recommendations to management for approval.
• Collaborated with CSOps and other business units to manage common projects and regulatory requirements, contributing to operational decisions and pursuing enhancement opportunities.
• Facilitated various programs and meetings related to IT Infrastructure Management, Network Management, including Third Party Risk Management, Contract Management, and Regulatory Compliance.
• Championed a customer-focused culture, fostering deeper client relationships and leveraging broader aspect on risk appetite of I.T Infrastructure solutions.

• Supported customers throughout the incident response management and automated control system to deliver excellent sales experience.

• Partnered with sales, operations, and field service teams to coordinate solutions, address customer concerns, and prepare customer-oriented cellular financing plans.

• Suggested the right financial service plans to assist customers with their financial difficulties.

• Suggested management on the promotion of schemes and network plans to increase sales revenue.

• Identify and assist in the root cause analysis and report the issue to the product development team if required.

• Professionally provided coaching in Sales Support Services, Effective Computer Navigation and Identifying what a customer needs and which product to give to the advisors via classroom and individual instruction.

• Resolved diverse technical issues across multiple systems and applications for customers and end-users across the company, adhering to all required security procedures.
• Submitted service requests for equipment maintenance, SalesForce access ID, etc., utilizing BMC Ticketing Software, ensuring timely resolution and documentation.
• Acted as a subject matter expert (SME) to resolve tier 2 escalated issues, maintaining compliance with industry regulations and ensuring high-quality support delivery.
• Provided tier 1 and tier 2 IT support to non-technical internal users through desk-side support services, utilizing remote access tools and IP Address Location for devices like company printers, scanners, and POS systems.
• Worked closely with development teams throughout the software development lifecycle to ensure accurate interpretation and implementation of business requirements, maintaining project timelines and deliverables.
• Accountable for adhering to Incident, Problem, Defect Management, and Functional Support processes, conducting in-depth product and issue resolution research to address customer concerns effectively.
• Utilized Active Directory to reset passwords, create accounts, and manage changes according to client profiles, ensuring accurate and secure access management.
• Facilitated communication and collaboration between business management and technical teams to resolve issues, address concerns, and ensure project alignment with business objectives, fostering a collaborative and productive working environment.
• Translated business requirements into clear and concise functional and technical specifications, user stories, and system design documents, ensuring alignment with project objectives and client expectations.
• Conducted comprehensive business process analysis to identify improvement opportunities, streamline workflows, and enhance system functionality, resulting in increased efficiency and productivity.