SHIVANI PATEL
Summary
Dynamic professional with a proven background in customer service and marketing. Adept in comprehending consumer requirements, answering questions, and upholding high satisfaction levels. Competent in data analysis, market research, and using insights to improve strategy. Strong communicator and collaborator who can reconcile marketing goals with focusing on customers, seeking an opportunity to leverage my combined expertise to enhance customer engagement and contribute to impactful marketing initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
SCOTIABANK
08.2024 - Current
- Handle deposits, withdrawals, transfers, payments, and cashing checks, Open and close accounts, explain account features and manage account-related activities.
- Collaborated with team members to develop effective strategies for enhancing the customer experience.
- Provide basic financial advice and guidance, such as budgeting tips, savings strategies, and investment options. Promote and sell additional banking products and services.
- Record data, produce receipts, and keep records of transactions, Ensure accuracy and compliance with banking regulations.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
Barista
BLENZ COFFEE
03.2024 - 10.2024
- Industrious and efficient team-player characterized by positivity and professionalism
- Accurately produced quality food and beverage products while balancing customer interaction and facility management
- Proactively attended to positive store atmosphere and customer needs
- Increased personal knowledge of coffee and industry rules and regulations
- Navigated periods of high volume with calm demeanor to keep store operating to standard
Team Member / Trainer
TIM HORTONS
05.2023 - 01.2024
- Provide excellent customer service by greeting and assisting customers, taking, and preparing orders accurately and efficiently, and ensuring a positive dining experience
- Handle cash and electronic payments, make changes accurately, and operate cash registers or POS systems to complete transactions
- Follow Tim Hortons' company policies and procedures, including food safety protocols, and ensure compliance with health and safety regulations
Social Media Specialist
09.2021 - 04.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases
- Obtained, attributed, and wrote compelling captions and other text for photos, videos, and other graphics for both print and online use
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Social media strategies to increase sales and brand awareness across multiple platforms
Digital Marketing Specialist and Administrative support
NILESH REAL ESTATE AND INVESTMENT
01.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborate with team members to achieve branch performance goals
- Developed and implemented digital marketing strategies to increase brand awareness
- Identified areas of improvement through A/B testing and website analysis
- Integrated digital marketing strategies with PR, events and business product marketing teams
Education
Graduate Certificate - IBM - Logistics and Supply Chain
St. Clair College of Applied Arts And Technology
Toronto, ON06.2023
BBA - Business Administration
Veer Narmad South Gujarat University
Surat, Gujarat04.2020
Certificate - Digital Marketing
Freelancers Academy
Mumbai, Maharashtra12.2019
Skills
- Strong Communication skills
- Time management
- Leadership
- Financial Resource Management
- Collaborative Teamwork
- Market Research
- Client Relationship Management
- Digital Marketing
- Strategic Planning
- Financial software proficiency
- Microsoft office
- Administrative and office support
Languages
English
Gujarati
Hindi
Certification
Pursuing Investment Funds In Canada (IFC)
Timeline
Customer Experience Associate
SCOTIABANK
08.2024 - Current
Barista
BLENZ COFFEE
03.2024 - 10.2024
Team Member / Trainer
TIM HORTONS
05.2023 - 01.2024
Social Media Specialist
09.2021 - 04.2023
Digital Marketing Specialist and Administrative support
NILESH REAL ESTATE AND INVESTMENT
01.2020 - 11.2021
BBA - Business Administration
Veer Narmad South Gujarat University
Certificate - Digital Marketing
Freelancers Academy
Graduate Certificate - IBM - Logistics and Supply Chain
St. Clair College of Applied Arts And Technology
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