EBRU YEGIN
Toronto,ON
Summary
Results-driven professional with over 1 year of experience in customer experience at Scotiabank. Skilled in market research, sales strategy, and relationship management. Fluent in Turkish and English, bringing strong communication and cultural insights. Ready to contribute to the growth of Turkish Airlines in Toronto
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
SCOTIABANK
09.2023 - Current
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Managed customer relations and provided excellent service to enhance customer satisfaction.
- Conducted needs analysis and provided tailored financial solutions.
- Assisted in marketing campaigns to promote new banking products and services.
Supervisor and Barista
AROMA EXPRESSO BAR
06.2021 - Current
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Accounting Assistant
HITAY HOLDING
09.2016 - 06.2020
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Education
Accounting And Finance
George Brown College
Toronto, ON01.2024
Pre-Health Sciences
George Brown College
Toronto, ON04.2021
Radio TV And Cinema
Nisantasi University
Istanbul, Turkey09.2018
Skills
- Marketing and Sales Strategies
- Market Research
- Customer Relationship Management
- Sales Reporting
- Competitor Analysis
- Event Representation
- Fluency in English and Turkish
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Strong Communication Skills
Certification
- Worker/ Supervisor Health & Safety Certificate
- WHIMIS worksite safety training
- Pre-health sciences pathway to diploma
- Certified Digital Marketing Professional
- Fundamentals of Digital Marketing
- Hootsuite Social Marketing Certification
Languages
Turkish
Native or Bilingual
Timeline
Customer Experience Associate
SCOTIABANK
09.2023 - Current
Supervisor and Barista
AROMA EXPRESSO BAR
06.2021 - Current
Accounting Assistant
HITAY HOLDING
09.2016 - 06.2020
Accounting And Finance
George Brown College
Pre-Health Sciences
George Brown College
Radio TV And Cinema
Nisantasi University
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