Jana Al-Sheikh Hasan
Mississauga,ON
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank
06.2022 - Current
- Led the metro-west region for the 2023 fiscal year with a pace of 256% while demonstrating ability to project manage and priortize, with a speed to market focus, ensuring efficient planning and delivery for impactful results
- Engaged with customers to be proactive with their banking goals through building strong relationships and by taking the initiative to be an expert in bank products and best practices increasing the Legendary Experience Index by 48.7%
- Analyzed performance data sets related to products/services to draw actionable insights while presenting to senior stakeholders and implement solutions
- Reconciled cash drawers by handling customer transactions up to $2M+, including verifying cash and cheques, deposits, and withdrawals with accuracy and detail-oriented behavior to satisfy customer’s daily banking needs
- Exceeded all established service goals in each quarterly sales, by focusing on productive relationships with internal stakeholders for collaborative projects that drive customer satisfaction
Office Administrator
360eTECH
05.2023 - 08.2023
- Streamlined administrative processes by implementing efficient organizational systems to increase overall office productivity
- Processed financial documents, contracts, expense reports and invoices
- Demonstrated strong interpersonal and communication skills in liaising with various stakeholders, ensuring seamless coordination between departments, contributing to improved workflow and team collaboration
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
Sales Associate
Winners Merchant International
06.2019 - 08.2022
- Facilitated a positive customer experience by assisting over 100 customers daily in locating specific products, providing insightful product advice, and addressing inquiries, resulting in a 20% increase in customer satisfaction scores
- Arranged organization of new merchandise, skillfully arranging displays and implementing eye-catching signage
- Upheld in-depth knowledge of exchange guidelines, payment policies, and security practices, ensuring adherence to company standards and contributing to a 30% decrease in transaction errors
- Thrived in a collaborative team environment, effectively balancing responsibilities in a fast-paced setting, and supporting colleagues in achieving collective goals
Education
Bachelor of Commerce - Specializing in Finance
McMaster University
Hamilton, ON04.2026
Ontario Secondary Diploma -
St. Marcellinus Catholic Secondary School
Mississauga, ON06.2021
Skills
- Proficient in Microsoft Office
- Fluent in English and Arabic
- Project Management
- Data Analytics
- Marketing Strategies
- Effective Communication
Additional Information
Director of Finance, 09/2022 - Present
Middle Eastern Student Association, Hamilton, ON
Delegate, 10/2022 - Present
Ace McMaster, Hamilton, ON
Timeline
Office Administrator
360eTECH
05.2023 - 08.2023
Customer Experience Associate
TD Bank
06.2022 - Current
Sales Associate
Winners Merchant International
06.2019 - 08.2022
Bachelor of Commerce - Specializing in Finance
McMaster University
Ontario Secondary Diploma -
St. Marcellinus Catholic Secondary School
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