Shiva Homayounfar
West Vancouver
Summary
Skilled in managing multiple projects, fostering positive relationships with stakeholders, and ensuring seamless execution of programs. Proven skills in team working and independently under pressure with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Plans and schedules events and activities and supplemented by some experience in recreation work. Seeking to leverage expertise in program management to contribute effectively to The West Vancouver Community Services success.
Overview
14
14
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
03.2023 - Current
- Recorded account information to open new customer accounts
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Promoted available products and services to customers and provide sufficient account’s information to open new customer accounts during service
- Maintained up-to-date knowledge of product and service changes
- Processed customer transactions accurately and efficiently
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate and Cashier
Gap Inc.
10.2020 - Current
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Maintained records related to sales, returns, and inventory availability
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Increased sales by offering advice on purchases and promoting additional products.
Medical Office Administrative
Elite Physical Therapy & Rehabilitation Centre
08.2021 - 03.2023
- Documenting patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Scheduling patient appointments and placed reminder calls to deliver exceptional customer experience
- Advocating for patients through conversations with insurance representatives
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Verifying insurance coverage to prepare for upcoming appointments
- Completing and filing financial documentation for accounting purposes
- Implementing Jane software for digitizing and organizing over 20 medical records per day
- Managing office logistics by scheduling appointments, maintaining files, and collecting payments.
Senior Caregiver
Individual Clients
05.2016 - 10.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces to build community connections.
- Supporting patients with housing needs, navigating health care challenges, coaching and providing education and resources to family and helping them to complete government forms.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing
Administrative Assistance/Accounting Bookkeeper
General Entertainment & Media
03.2010 - 08.2014
- Provided comprehensive accounting support to the company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing
- Established QuickBooks accounting system to reflect accurate financial records
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry
- Matched purchase orders with invoices and recorded necessary information
- Sorted financial documents, coded accounting entries for data processing, and posted daily receipts and payments
- Reviewed and processed employee expense reports and vendor invoices for payment
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Maintained accurate forecasting and financial recordkeeping while tracking over 200 accounts.
Education
Master of Science - Global Leadership
Fairleigh Dickinson University Vancouver - Downtown Vancouver
BBA - Industrial Management
Alameh Mohades Noori - Iran
Skills
- Skilled in QuickBooks and similar accounting software also fast learner in other software
- Proficient in Jane system to run all your practice online
- Proficient computer skills including Microsoft Office (Word, Excel, Outlook and power point
- Documentation and reporting Organization skill
- Multi-line Telephone Systems
- Supportive Personality
- Patient Care
- Strong Ethics
- Relationship Building
- Compassionate communication
- Medical office administration
Work Permit
valid
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Experience Associate
TD Canada Trust
03.2023 - Current
Medical Office Administrative
Elite Physical Therapy & Rehabilitation Centre
08.2021 - 03.2023
Sales Associate and Cashier
Gap Inc.
10.2020 - Current
Senior Caregiver
Individual Clients
05.2016 - 10.2018
Administrative Assistance/Accounting Bookkeeper
General Entertainment & Media
03.2010 - 08.2014
Master of Science - Global Leadership
Fairleigh Dickinson University Vancouver - Downtown Vancouver
BBA - Industrial Management
Alameh Mohades Noori - Iran
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