Summary
Overview
Work History
Education
Skills
Timeline
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Gurleen Khaira

Brampton,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Experience Associate

TD Canada Trust
11.2024 - Current
  • Processed financial transactions and resolved customer inquiries in line with TD’s policies and procedures
  • Demonstrated a strong understanding of customer needs and provided suitable banking solutions
  • Promoted a positive work environment and contributed to achieving team business objectives
  • Delivered high-quality customer experiences and identified opportunities for operational improvements

Lead Customer Experience Associate

TD Canada Trust
05.2023 - 11.2024
  • Administer day-to-day branch operations, handling deposits, withdrawals, bill payments, and customer inquiries efficiently
  • Provide tailored banking solutions to both existing and prospective customers within operational policies and procedures
  • Resolve customer concerns and escalate non-standard issues to management when necessary
  • Recommend process improvements to enhance team efficiency and customer experience
  • Ensure accurate documentation in compliance with TD's Code of Conduct, ethics, and regulatory guidelines
  • Contribute to building a positive and equitable work environment by supporting team collaboration and performance development

HR Coordinator II

TD Canada Trust
09.2022 - 05.2023
  • Provided HR customer service support, resolving employee issues in collaboration with HR teams and people managers
  • Ensured timely and professional resolution of employee inquiries across HR policies, programs, and processes
  • Maintained in-depth knowledge of HR tools, procedures, and resources, and provided seamless integration of activities
  • Exercised discretion in managing confidential matters and escalated complex issues appropriately
  • Worked to continuously improve HR programs and practices to align with organizational needs and compliance standards

Lead Customer Experience Associate

TD Canada Trust
09.2021 - 09.2022
  • Handled a range of customer transactions such as deposits, withdrawals, and bill payments, ensuring accuracy and compliance
  • Provided expert advice on banking solutions and ensured customer satisfaction through effective problem resolution
  • Contributed to team effectiveness by assisting coworkers, explaining complex information, and keeping all team members informed
  • Suggested improvements to branch operations to optimize customer experience and internal processes

Customer Experience Associate

TD Canada Trust
12.2020 - 09.2021
  • Processed financial transactions and resolved customer inquiries in line with TD’s policies and procedures
  • Demonstrated a strong understanding of customer needs and provided suitable banking solutions
  • Promoted a positive work environment and contributed to achieving team business objectives
  • Delivered high-quality customer experiences and identified opportunities for operational improvements

Accounting Administrative Assistant

Greenwind Electrical Service Inc./ Starlight Construction Corporation
07.2020 - 10.2020
  • Managed administrative tasks such as organizing appointments, maintaining filing systems, and ordering office supplies
  • Processed financial transactions using QuickBooks, ensuring accuracy of payments and records
  • Supported internal and external communication through Salesforce and handled inquiries via phone and email
  • Coordinated meetings, prepared detailed minutes, and assisted senior managers with administrative tasks

Team Member

Tim Hortons
01.2015 - 08.2020
  • Delivered exceptional customer service in a fast-paced environment
  • Managed food and beverage preparation, order taking, and transactions efficiently
  • Trained new team members to ensure high standards of service and operational efficiency
  • Built lasting relationships with regular customers through excellent service and communication

Education

Bachelor of Arts - Human Rights and Human Diversity

Sir Wilfrid Laurier University
Brantford, Ontario
04.2019

Post Graduate Certificate - Community and Social Services Management

Conestoga College
Brantford, Ontario
04.2017

Skills

  • Articulate and approachable with strong interpersonal skills
  • Proven ability to conduct thorough research and maintain attention to detail
  • Exceptional written and verbal communication skills
  • Proficient in MS Office, Builder Trend, QuickBooks, Salesforce, and Google Drive
  • Trained in workplace safety and ethics, committed to maintaining high standards
  • Strong teamwork and conflict resolution skills
  • Excellent organizational skills with the ability to prioritize and work under pressure

Timeline

Customer Experience Associate

TD Canada Trust
11.2024 - Current

Lead Customer Experience Associate

TD Canada Trust
05.2023 - 11.2024

HR Coordinator II

TD Canada Trust
09.2022 - 05.2023

Lead Customer Experience Associate

TD Canada Trust
09.2021 - 09.2022

Customer Experience Associate

TD Canada Trust
12.2020 - 09.2021

Accounting Administrative Assistant

Greenwind Electrical Service Inc./ Starlight Construction Corporation
07.2020 - 10.2020

Team Member

Tim Hortons
01.2015 - 08.2020

Post Graduate Certificate - Community and Social Services Management

Conestoga College

Bachelor of Arts - Human Rights and Human Diversity

Sir Wilfrid Laurier University

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Gurleen Khaira