ASMI BANU PATHAN
Waterloo,ON
Summary
Results-oriented professional with expertise in project management and software implementation. Skilled in translating business requirements into technology solutions and managing enterprise projects. Experienced in user engagement strategies, eLearning best practices, and instructional design. Seeking to leverage skills in project planning, technical documentation, and customer relationship management to drive successful software implementations.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD
Stratford, ON
11.2023 - Current
- Processed financial transactions, adhering to industry regulations and standard operating procedures, ensuring compliance and accuracy
- Analyzed and addressed customer needs, providing tailored banking solutions and leveraging problem-solving skills to enhance user engagement
- Resolved customer concerns effectively, escalating non-standard issues to drive successful outcomes and maintain customer satisfaction
- Achieved business objectives by promoting banking solutions, meeting performance targets, and recommending operational improvements to enhance efficiency.
Customer Service Representative
McDonald's
Waterloo, ON
01.2023 - 09.2023
- Delivered exceptional customer service by assisting with inquiries and processing orders across multiple channels, including counter, drive-thru, and mobile app, enhancing customer engagement
- Effectively resolved customer complaints and escalated issues as needed, using problem-solving skills to maintain high levels of customer satisfaction
- Maintained accurate cash register operations and performed reconciliations, ensuring consistency and reliability in cash management.
SAP ABAP Developer
Tata Consultancy Services
India, Bangalore
09.2020 - 10.2022
- Analyzed and translated customer requirements into effective software enhancements and validations, aligning technical solutions with business needs
- Collaborated with end users and SAP functional consultants to gather requirements, develop, and test technical solutions, ensuring alignment with business processes
- Created comprehensive technical documentation for developed objects, facilitating clear communication and knowledge transfer
- Applied advanced ABAP modularization techniques to optimize code efficiency, scalability, and maintainability, contributing to robust technical solutions.
Education
Post-Graduate Diploma - Project Management
Conestoga College
Kitchener, ONPost-Graduate Diploma - Human Resource Management
Conestoga College
Kitchener, ONBachelor of Technology - Electronics and Communication Engineering
SASTRA University
Thanjavur, Tamil Nadu, IndiaSkills
- Project Management
- Software Implementation
- Requirements Analysis
- Technical Documentation
- Customer Experience
- User Engagement
- Consulting
- eLearning Design
- Problem-Solving
- Stakeholder Communication
- Operational Excellence
- Client Relationship Management
President HR club at Conestoga
- As HR Club President, I effectively led projects and events, ensuring successful planning and execution. I developed strategies to enhance member engagement and satisfaction while providing guidance on HR-related topics. My role involved maintaining strong relationships with members and stakeholders, leveraging my skills in project management, consulting, and communication to drive the club's success.
Timeline
Customer Experience Associate
TD
11.2023 - Current
Customer Service Representative
McDonald's
01.2023 - 09.2023
SAP ABAP Developer
Tata Consultancy Services
09.2020 - 10.2022
Post-Graduate Diploma - Project Management
Conestoga College
Post-Graduate Diploma - Human Resource Management
Conestoga College
Bachelor of Technology - Electronics and Communication Engineering
SASTRA University
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