Mariane Cruz Pereira
Quesnel,BC
Summary
Accomplished Event Planner Manager at MC Assessoria E Cerimonial, adept in strategic planning and project management, significantly increased event attendance through innovative marketing strategies. Demonstrates exceptional organizational skills and a positive attitude, fostering strong client relationships and ensuring seamless event execution. Skilled in budget control and negotiation, consistently delivering projects within financial constraints.
Overview
15
15
years of professional experience
Work History
Customer Experience Associate
Scotiabank
08.2024 - Current
- Day to day bank transactions.
- Built strong relationships with customers.
- Promote support for online banking.
- Support the branch in their monthly targets.
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travellers' cheques, foreign currency and money orders
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
- Inform customers of available banking products and services to address their needs.
Caregiver, Special Needs
Emma Reys Circle Society
01.2023 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
- Administer medication/feeding through Gtube
Caregiver
Jumpin' Jennie Society
11.2022 - 09.2024
- Ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Event Planner Manager
MC Assessoria E Cerimonial
04.2009 - 04.2021
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Managing budget and invoices.
- Managed event logistics and operations.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Analyzed event costs to identify areas of improvement and cost savings.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Professor
Supere Cursos Tecnicos
04.2015 - 12.2017
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Identify the concept and types of production.
- Plan and control of production.
- Quality policies and quality tools/ ISO standarts.
- Strategies to align production with market goals.
- Optimizing resources to maximize operational efficiency.
- Demand, production and inventory management.
- Balance supply and demand, ensuring optimal inventories.
- Performing planning, programming and control of activities, resources and material in the production process.
- Improved inventory management with strategic forecasting and demand planning tools.
Logistics Trainee
TC Logistica Integrada
03.2014 - 03.2015
- Manage the update, renew or new registration of company vehicles, trucks and trailers.
- Monitoring the delivery plans and routes.
- Monitoring speed limit and traffic violations.
- Identify and assign trafficking violations to the appropriate offender (drivers).
- Prepare documents of the offender with authorization for deduction to RH.
- Direct contact with drivers to solve their issues during deliveries.
- Authorization of extra fund for unforeseen circumstances during the delivery process.
Administrative Intern
Instituto Nacional Do Seguro Social
10.2011 - 10.2012
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external workers through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Sorted mail and dispersed to correct departments and employees.
- Supported department heads with scheduling, preparing materials for presentations, and coordinating events.
- Issuing letter and memo.
Audit Intern
SA Auditoria Tecnica Hospitalar
09.2010 - 09.2011
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
- Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
- Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
- Assist in auditing the hospital accounts and insurance bills.
- Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.
- Intermediate between nursing, medical and administrative teams.
- Manage the employee's payments, deposits, bills, contracts, office supplies and other.
- Manage and supervise all the office needs.
Administrative Trainee
Centro De Referencia Nacional Em Hanseniase
08.2009 - 08.2010
- Ensured compliance with company policies and government regulations by maintaining accurate records and up-to-date documentation.
- Managed complex schedules for multiple executives while coordinating travel arrangements, appointments, and meeting logistics as needed.
- Improved workflow efficiency by creating detailed procedural manuals for various administrative tasks within the department.
- Preparing daily maps of for the appointments.
- Monitoring patients attendance.
- Schedule appointments.
- Prepare documents and reports.
- Facilitate the referrals.
Education
BBA - Business Administration
Universidade Federal De Uberlandia
Brazil12.2017
Skills
- Service Documentation
- Customer Service
- Records Management
- Schedule Management
- Strategic Planning
- Critical Thinking
- Project Planning
- Staff Management
- Office Management
- Business Planning
- Microsoft Office
- Staff Motivation
- Administrative Support
- Budgeting
- Filing
- Negotiation
- Mail Handling
- Expense Reporting
- Financial Oversight
- Administrative Arrangements
- Contract Processing
- Document Control
- Administrative and Clerical Support
- Recruitment Support
- Team Collaboration
- Performance Improvement
- Program Management
- Payroll and Benefits Administration
- Work Planning and Prioritization
- Contract Administration
- Administration and Management
- Financial Leadership
- Deadline Adherence
- Attention to Detail
- Orientation and Training
- Budget Management
- Project Management
- Business Correspondence
- Inquiry Requests
Languages
English
Professional Working
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Experience Associate
Scotiabank
08.2024 - Current
Caregiver, Special Needs
Emma Reys Circle Society
01.2023 - Current
Caregiver
Jumpin' Jennie Society
11.2022 - 09.2024
Professor
Supere Cursos Tecnicos
04.2015 - 12.2017
Logistics Trainee
TC Logistica Integrada
03.2014 - 03.2015
Administrative Intern
Instituto Nacional Do Seguro Social
10.2011 - 10.2012
Audit Intern
SA Auditoria Tecnica Hospitalar
09.2010 - 09.2011
Administrative Trainee
Centro De Referencia Nacional Em Hanseniase
08.2009 - 08.2010
Event Planner Manager
MC Assessoria E Cerimonial
04.2009 - 04.2021
BBA - Business Administration
Universidade Federal De Uberlandia
Similar Profiles
Raquel JohnRaquel John
Senior Customer Care Advisor-Social Media at ScotiabankSenior Customer Care Advisor-Social Media at Scotiabank
Kevin LevyKevin Levy
Director, Commercial Card Solutions, Global Transaction Banking, North America at ScotiabankDirector, Commercial Card Solutions, Global Transaction Banking, North America at Scotiabank
Radhika NarayananRadhika Narayanan
Officer III, Commodities Wind-down Operations at ScotiabankOfficer III, Commodities Wind-down Operations at Scotiabank
Madhav MakkerMadhav Makker
Senior Customer Experience Associate at ScotiabankSenior Customer Experience Associate at Scotiabank
Hanh LeHanh Le
Restaurant General Manager at Hannah's Vietnamese Pho RestaurantRestaurant General Manager at Hannah's Vietnamese Pho Restaurant