Summary
Overview
Work History
Education
Skills
Training
Languages
Hobbies
Timeline
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Harjot Gill

Brampton,On

Summary

Helpful Customer Experience Representative passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

2
2
years of professional experience

Work History

Customer Experience Associate

TD CANADA TRUST
08.2022 - Current
  • Recognize and ascertain customer needs to recommend solutions tailored to those needs while exercising discretion in confidential matters
  • Process financial transactions like deposits, withdrawals, and bill payments in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to provide them with appropriate and clear advice on banking solutions and processes
  • Support the team by treating coworkers with respect, remaining committed, and keeping everyone informed about the status of routine tasks; Provide excellent customer experiences and suggest operational improvements where there is room to do so in order to advance and achieve operational excellence; As well as encourage customers to products that fit their needs

Understand and define customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Crew Member

New York Fries
  • Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
  • Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
  • Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, fries and salads while following cooking instructions, safety procedures, and sanitary requirements
  • Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences
  • Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
  • Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
  • Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Volunteering as a Pharmacy Assistant

Shoppers Drug Mart
Brampton
  • Receiving prescriptions from patients, following provincial legal/regulatory conditions and assessing the prescription for completeness i.e
  • Name; Address; DOB; Allergies; 3rd Party Information; Any Special Requests; Prescriber; Generic/Brand; Prioritizing Prescriptions with 21st Century Guidelines
  • Performing Computer Functions as directed by the Pharmacist i.e
  • Data Entry; Price Check; Patient Information Entry/Update; Competent interpretation and processing of written prescriptions including Latin abbreviations, drug name recognition, dosage calculations; Refills Report Generation; Patient Profile checks
  • Filling prescriptions (always under the Pharmacist’s supervision), selecting appropriate products, performing the accuracy program, including 7 point, Visual and DIN checks, selecting and counting/ measuring & preparing appropriate products, labeling and organizing for pharmacist checking, gaining necessary approvals for verbal refills where authorized, employing 'STOP' forms if applicable and facilitating all aspects of Cognitive Services.

Office Administrator

CHASERGILL TRANSPORT INC
Brampton
  • I was working as an Accountant, executing day-to-day accounting operations, including vendor inquiries, examining accounts payable process, and preparing statements on monthly basis
  • Reconcile genera ledger to confirm proper posting of payments
  • Efficiently enter income, expenses, assets and liabilities into general ledger
  • Monitor and maintain company assets through utilizing asset management system
  • Developed excellent customer relationships with clients across several different markets and platforms.

Education

Skills

  • Client Relationship Management
  • Cross-functional coordination
  • Excellent verbal and written communication skills
  • Ability to provide friendly, energetic and polite service in a professional manner
  • Ability to work in a fast paced environment, with strong attention to detail
  • Experience in Customer Service and Sales
  • Experience in accurately processing cash
  • Employees the relationship selling skills
  • Working knowledge of Microsoft Word, Excel
  • Effective Team-Member of Project Management teams
  • Use professional sales technique to make a sale
  • Skills in basic bookkeeping for the preparation of Trial Balance, Balance Sheet, Income Statement by deadline
  • Prepare a production report using both weighted average system and FIFO methods

Training

  • Attended The Diabetes Education Program offered by LMC Health Care.
  • Volunteered at Dr.Sashpal Sandhu Bovaird Dental Centre.

Languages

  • English
  • Hindi
  • Punjabi

Hobbies

  • Cooking
  • Reading
  • Music

Timeline

Customer Experience Associate

TD CANADA TRUST
08.2022 - Current

Crew Member

New York Fries

Volunteering as a Pharmacy Assistant

Shoppers Drug Mart

Office Administrator

CHASERGILL TRANSPORT INC

Harjot Gill