NADIA DANISHYAR
AJAX,ON
Summary
Customer-focused banking professional with strong expertise in personalized financial advice, relationship management, and achieving sales targets in fast-paced retail environments. IFIC-certified with solid knowledge of mutual funds, regulatory compliance, and wealth solutions. Dedicated to enhancing branch performance through teamwork and exceptional service.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Experience Associate
TD Canada Trust
Ajax, Canada
02.2025 - Current
- Provide personalized banking advice by identifying client needs and recommending suitable accounts, credit, lending, and digital solutions.
- Achieve and exceed referral and sales targets by proactively uncovering opportunities and connecting clients with internal partners.
- Accurately process high-volume financial transactions in full compliance with regulatory standards and TD’s Code of Conduct.
- Build strong client relationships through meaningful conversations that foster trust and long-term loyalty.
- Resolve complex customer concerns efficiently while maintaining confidentiality and sound judgment.
- Support branch revenue growth and operational excellence through service improvements and teamwork.
- Contribute to a high-performing team culture through collaboration, coaching participation, and continuous professional development.
Cashier and Post Office Clerk
Shoppers Drug Mart
Ajax, Canada
10.2023 - 03.2024
- Managed retail and postal transactions, achieving accurate record-keeping and customer satisfaction.
- Resolved customer inquiries regarding postal and retail services, enhancing overall customer experience.
- Assisted customers with product inquiries and provided recommendations on merchandise.
Financial Monitoring Officer
ARTF-TPMA-World Bank
Kabul, Afghanistan
02.2021 - 12.2021
- Monitored government expenditures, ensuring compliance with grant eligibility requirements.
- Conducted site visits and reconciled financial data, enhancing accuracy of financial reporting.
- Assisted in developing monitoring frameworks for project implementation.
Education
Financial Planning -
George Brown College
Toronto, ON12-2024
Master of Business Administration -
Symbiosis International University
Pune, India04-2020
Bachelor of Business Administration -
Dunya University
Kabul, Afghanistan04-2017
Skills
- Client Relationship Management
- Sales Performance & Target Achievement
- Financial Advisory & Needs Assessment
- Regulatory Compliance & Risk Management
- Investment Funds Knowledge (IFIC Certified)
Certification
Investment Fund In Canada (IFIC)
References
References available upon request.
Languages
Fluent in English, Farsi, and Hindi
Timeline
Customer Experience Associate
TD Canada Trust
02.2025 - Current
Cashier and Post Office Clerk
Shoppers Drug Mart
10.2023 - 03.2024
Financial Monitoring Officer
ARTF-TPMA-World Bank
02.2021 - 12.2021
Financial Planning -
George Brown College
Master of Business Administration -
Symbiosis International University
Bachelor of Business Administration -
Dunya University