Jack Liu
Toronto,ON
Overview
8
8
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drug Mart
08.2023 - Current
- Addressed any employee issues or conflicts professionally, promoting a harmonious work environment.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Assisted in budget management, monitoring expenses and identifying areas for cost reduction.
- Proactively identified potential security risks within the store environment, taking appropriate measures to minimize losses due to theft or damage.
- Ensured compliance with company policies and local regulations, maintaining accurate records.
- Managed inventory effectively, ensuring optimal stock levels and reducing waste.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Achieved store targets/goals in regards to the Food Department and implementing new procedures to further increase profits from 22% to 25%.
Flexible Department Manager
McDonald's Canada
02.2016 - 10.2023
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and utilizing guest feedback.
- Assisted the inventory manager in receiving operations to maintain optimal stock levels and meet expected demands.
- Provided mentor-ship for all crew, crew trainers & shift leaders on proper procedures to guide them
on a path for success. - Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Adhere to good food safety practices and sanitation within the work environment.
- Responsible for handling, counting, and depositing cash daily.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Achieving & maintaining overall store targets/objectives in regards to speed, accuracy, quality & guest feedback.
Education
High School Diploma -
Central Technical School
Toronto, ON 05.2001 -
Skills
Loss prevention strategies
Store layout optimization
Effective Communication
Team Collaboration
Employee Coaching
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
08.2023 - Current
Flexible Department Manager
McDonald's Canada
02.2016 - 10.2023
High School Diploma -
Central Technical School
05.2001 -