KARAN GUPTA
Kamloops,BC
Summary
Dynamic leader with a proven track record at Shoppers Drug Mart, enhancing customer satisfaction and operational efficiency. Excelled in team collaboration and computer skills, driving productivity and store performance. Achieved significant improvements in customer relationship management and loss prevention, showcasing a blend of strategic and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drug Mart
02.2022 - Current
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Trained and mentored new employees, fostering a positive team atmosphere and increased productivity.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Provided support during peak hours, ensuring smooth operation of registers and reduced wait times for customers.
- Coordinated with other departments within the organization to streamline communication channels and improve overall operational efficiency.
- Maintained a clean and organized store environment for enhanced customer experience.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Managed inventory effectively, ensuring optimal stock levels and reducing waste.
- Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Actively participated in weekly meetings to discuss store performance, goals, and upcoming initiatives.
- Evaluated employee performance through periodic assessments, offering constructive feedback for improvement when necessary.
Mechanic
Kal Tire
09.2021 - 01.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Kitchen Supervisor
Dairy Queen Grill & Chill
04.2021 - 08.2021
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Startup Founder
Digital Learno
06.2018 - 07.2020
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Streamlined operations to reduce costs and improve overall efficiency.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
Digital Marketing Specialist
Lumosage
07.2019 - 06.2020
Digital Marketing Specialist
Kreativan Technologies
01.2019 - 07.2019
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
Education
Masters - Marketing
Thompson Rivers University
Kamloops, BC04.2023
Bachelor of Engineering Technology - Computer Science
Punjab Technical University
India06.2019
Skills
- Store layout optimization
- Teamwork and Collaboration
- Computer Skills
- Loss prevention strategies
- Employee Coaching
- Scheduling and Coordinating
- Customer Relationship Management
- Hiring, training and development
Languages
English
Native or Bilingual
Timeline
Assistant Front Store Manager
Shoppers Drug Mart
02.2022 - Current
Mechanic
Kal Tire
09.2021 - 01.2022
Kitchen Supervisor
Dairy Queen Grill & Chill
04.2021 - 08.2021
Digital Marketing Specialist
Lumosage
07.2019 - 06.2020
Digital Marketing Specialist
Kreativan Technologies
01.2019 - 07.2019
Startup Founder
Digital Learno
06.2018 - 07.2020
Masters - Marketing
Thompson Rivers University
Bachelor of Engineering Technology - Computer Science
Punjab Technical University