Herick Rodrigues
Calgary,AB
Summary
Accomplished hospitality professional with a proven track record at Great Events Catering, excelling in guest engagement and hospitality service expertise. Demonstrated exceptional customer service and strong work ethic by efficiently managing high-volume shifts and resolving concerns, ensuring customer satisfaction and repeat business. Trained and led teams, enhancing service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Great Events Catering
2023.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager on Duty
Posto R
2022.06 - 2023.08
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB07.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Great Events Catering
2023.10 - Current
Manager on Duty
Posto R
2022.06 - 2023.08
Diploma - Business Administration
Bow Valley College
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