Herick Rodrigues
Calgary,AB
Summary
Accomplished hospitality professional with a proven track record at Great Events Catering, excelling in guest engagement and hospitality service expertise. Demonstrated exceptional customer service and strong work ethic by efficiently managing high-volume shifts and resolving concerns, ensuring customer satisfaction and repeat business. Trained and led teams, enhancing service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Server
Great Events Catering
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager on Duty
Posto R
06.2022 - 08.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB07.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Great Events Catering
10.2023 - Current
Manager on Duty
Posto R
06.2022 - 08.2023
Diploma - Business Administration
Bow Valley College
Similar Profiles
Helder RossiHelder Rossi
Concession Driver at Great Events Catering Inc. (Full Time)Concession Driver at Great Events Catering Inc. (Full Time)
Bailie McKayBailie McKay
Bartender at Great Events Catering co.Bartender at Great Events Catering co.
Mateo GarciaMateo Garcia
Security Guard at 24 Carrots Events Catering And EventsSecurity Guard at 24 Carrots Events Catering And Events