Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Osanebi

KITCHENER,CA

Summary

Highly-motivated Technical Support Analyst and Customer Service Representative with 3+ years of experience, seeking to leverage proven skills in technology troubleshooting and customer communication. Known for quick problem-solving abilities and adapting to new challenges. Holds a Bachelor's degree and a First Aid Standard certification with CPR. Desires to further develop a career in the IT field with dedication and work ethic.

Overview

5
5
years of professional experience

Work History

Technical support Analyst (Level 1)

Armory
07.2023 - 12.2023
  • Provided technical assistance to resolve customer inquiries and problems related to software and network issues
  • Created detailed reports on system performance and user feedback for management review
  • Maintained up-to-date documentation of all computer systems, networks, and peripherals
  • Responded promptly to helpdesk requests from customers regarding their technical queries or concerns
  • Provided remote support services for clients using virtual private networks or other remote access technologies.

Customer service representative

Dida Gas Ltd
03.2020 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.

Customer Service Representative Intern

Ministry Of Water Resources Development
01.2019 - 12.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Managed multiple tasks simultaneously while maintaining focus on quality customer care.
  • Provided comprehensive support to customers, guiding them through account setup and usage processes.
  • Fostered a supportive learning environment among peers through open communication channels about challenging cases or new ideas.

Education

B.sc Geology -

Delta State University
01.2018

Secondary (high) School Graduation Certificate -

West End High School
01.2013

Skills

  • Technical Support
  • Customer Service
  • Problem-solving
  • Interpersonal Skills
  • Work Ethic
  • Cpr Certified

Languages

English
Full Professional

Timeline

Technical support Analyst (Level 1)

Armory
07.2023 - 12.2023

Customer service representative

Dida Gas Ltd
03.2020 - 06.2023

Customer Service Representative Intern

Ministry Of Water Resources Development
01.2019 - 12.2019

B.sc Geology -

Delta State University

Secondary (high) School Graduation Certificate -

West End High School

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Emmanuel Osanebi