Yesha Prajapati
Kitchener,ON
Summary
Results-driven and highly skilled Network Infrastructure and System Administrator with 2 years of hands-on experience optimizing and maintaining critical IT systems. Proven expertise in designing, implementing, and managing robust network architecture and a deep understanding of system administration, virtualization, and cloud technologies. Adept at troubleshooting complex issues and ensuring seamless network performance while adhering to stringent security protocols. Possesses a solid commitment to staying current with emerging industry trends and technologies, consistently driving innovation and improvements in network and system functionality's am seeking to leverage my skills and experience to contribute to a dynamic organization's success in delivering reliable, high-performance IT infrastructures. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Gatestone & Co
11.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Achieved recognition for outstanding problem-solving skills in complex technical environments.
- Played key role in project that significantly reduced system downtime for major clients.
Supervisor
Pita Pit
09.2022 - 09.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Assessed company operations for compliance with safety standards.
- Audited company's legal documents to verify compliant policies and procedures.
- Organized client meetings to provide project updates.
System Administrator
Ruida Technologies Pvt. Ltd.
04.2021 - 03.2022
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Improved job tasks and mentored junior team members on best practices and standards.
- Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
- Designed endpoint management strategy for operation of various systems and devices.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Developed and tested company-wide servers for printing, file storage and applications.
- Managed day-to-day storage equipment administration to promote optimal system asset application.
Network Administrator
Patel Web Solution
02.2020 - 03.2021
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Provided troubleshooting and testing to support network.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Supported various operating systems and server technologies.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
- Tracked network and telephony devices for performance and load threshold metering.
Education
Post-Degree Certificate - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2023
Bachelor Degree - Electronics & Communication Engineering
Vishwakarma Government Engineering College
06.2019
Diploma Degree - Electronics And Communication Engineering
VPMP Polytechnic
06.2016
Skills
- Networking
- Team Building
- Supervision & Leadership
- Problem-solving
- VMware vSphere or Microsoft Hyper-V
- Virtual machine creation, management, and troubleshooting
- TCP/IP, DNS, DHCP, HTTP/HTTPS, SMTP, SNMP, SSH
- Understanding of routing and switching protocols
- Installation and configuration of server operating systems (eg, Windows Server, Linux)
- PCB Designing
- Cisco Packet Tracer
- User account management and permissions
- Backup and disaster recovery planning
- Technical Troubleshooting
- Customer service expert
- Call Center Operations
- Issue Troubleshooting
- Microsoft Outlook
- User Support
- Technical issues analysis
- Desktop support
- Friendly and Patient
- Remote Technical Support
Timeline
Technical Support Representative
Gatestone & Co
11.2023 - Current
Supervisor
Pita Pit
09.2022 - 09.2023
System Administrator
Ruida Technologies Pvt. Ltd.
04.2021 - 03.2022
Network Administrator
Patel Web Solution
02.2020 - 03.2021
Post-Degree Certificate - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Bachelor Degree - Electronics & Communication Engineering
Vishwakarma Government Engineering College
Diploma Degree - Electronics And Communication Engineering
VPMP Polytechnic