ANJOLAOLUWA WILLIAMS
Kitchener,ON
Summary
A logical Information systems technical Specialist with extensive knowledge and experience in telecommunications. Possess 7+ years of expertise in assisting clients with various hardware and software-related issues boosting overall organization operation and growth. Built capacity in providing expert technical support to enterprise organizations as the L3 tech support engineer at SDGC Africa. Proven experience in Dedicated to client satisfaction with focused delivery of technological solutions. Skilled in utilizing leadership to direct maintenance and support for complex operating systems. Employ knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
8
8
years of professional experience
Work History
Information Systems Technical Specialist
The United Nations Sustainable Development Goals Center for Africa
Kigali, Rwanda
07.2021 - 12.2023
- Logged system malware and resolved 30+ technical issues promptly using advanced technologies
- Collaborated with programmers to identify and explain system errors and recommended modifications
- Created and maintained tips and tricks solutions for online databases and website management
- Solved 99.2% of level 2 tech support tickets without needing to escalate to level 3 tech support engineers
- Evaluated system potential by assessing the compatibility of new programs and diagnoses of system faults.
- Evaluated third-party software solutions for potential integration into existing infrastructure.
- Wrote detailed specifications outlining system construction, performance and production requirements.
- Performed inventories on computers and computer repair equipment.
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Configured various types of routers, switches, firewalls, and VPNs.
- Supported software implementation with client training and troubleshooting expertise.
- Investigated root causes of network failures using packet analysis tools such as Wireshark.
- Established machine security protocols and set up user accounts.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Monitored performance of computer systems and networks to ensure proper operation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to Colleagues through face-to-face or phone conversations.
Liaison Officer
The United Nations Sustainable Development Goals Center for Africa
Kigali, Rwanda
07.2018 - 06.2021
- Utilize KPIs to measure and indicate monthly operational solutions and social media performance
- Designed a project fact sheet on the SDGs in western/ southern Africa
- Resolve complex problems through coordination of client actions & behavior resulting in 12% productivity
- Improve program effectiveness by implementing strategic process improvements & monitoring its progress
- Compile a comprehensive list of vendors/suppliers to build a solid relationship and other related services
- Streamline operations and handle public communications and conflict resolution while proffering solutions
- Maintain technical knowledge of the company's stakeholders by handling its scheduling capability systems.
- Actively participated in problem-solving initiatives to identify solutions that addressed stakeholder needs while meeting organizational objectives.
- Collaborated with colleagues to develop strategies for engaging potential customers and increasing brand awareness through effective communication techniques.
- Compiled data and generated reports based on feedback received from stakeholders.
- Advised senior management on matters about stakeholder engagement and communications protocol.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized and coordinated events, workshops and conferences for both internal and external audiences.
- Monitored progress of projects as well as deadlines associated with them, escalating any issues or concerns when necessary.
- Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
- Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Assistant Lecturer
Igbo-owu Polytechnic, Department of Computer Engineering
Ilorin, Kwara State
09.2017 - 05.2018
- Converted 10+ computer science courses to be lectured in a 100% online e-learning format
- Developed weekly and semester reports to help enhance student lesson plans and curriculum
- Provided students with academic counseling in computer science and endured complete assimilation
- Prepared and lectured engineering classes and offered private lessons to students regarding evaluation
- Provided telecommunication lectures and students with basic knowledge and aided with research activities.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Graded students and ensured policy compliance
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Collaborated with faculty members in developing course content and curriculum design.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Identified areas of difficulty for students, developing additional resources for review.
- Maintained accurate records of student attendance and performance.
- Facilitated group discussions among students on relevant topics as part of class activities.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Independent Monitor
World Health Organization
Ilorin, Kwara State
10.2016 - 08.2017
- Participated in supervising 20+ health worker supervisory questionnaires for evaluation daily
- Monitored the activities of cluster houses and documented children's assessments of the vaccination
- Analyzed reports on missing children to guide future interventions and occurrences to the authorities
- Provided an objective, independent source of a timely and reliable database utilizing the advanced SPSS
- Monitored the participation and execution of community health projects on refusing family vaccination
- Established and monitored 100+ forms & submitted daily reports of children's immunization to supervisors.
Duty Engineer
Nigeria Television Authority
Kafanchan, Kaduna State
11.2015 - 09.2016
- Resolved 20+ technical issues promptly using the available advanced engineering resources
- Conducted electrical safety maintenance and inspections on all computer equipment for the company
- Created and maintained tips, tricks, and detailed technical solutions for online databases and websites
- Evaluated system potential by assessing the compatibility of new engineering experiments and programs
- Collaborated with programmers and web developers to explain the errors and recommend modifications
- Performed hardware and software installations, configurations, and updates as assigned by the supervisor.
Education
Bachelor of Science (B.Sc.) in Telecommunication Science -
University of Ilorin
01.2015
Skills
- Oracle
- Cisco
- Zoho Desk
- Freshdesk
- HTML
- Data Analysis
- Routers
- Mac OS
- Linus/Unix
- Programming Language
- CSS
- Microsoft
- Technical Support
- Troubleshooting
- Operating System
- Windows Server
- Computer Networking
- VMware
- Citrix
- ITIL
- Process Automation
- Project Management
- User Training Expertise
- Network Configuration
Training Workshop
- Cisco Certified Network Associate - Cisco, 11/2019
- Web Design (Word Press and Dreamweaver CS6), 09/2017
- Computing with Database Application (MS Access), 08/2017
- Proficiency Certificate in Management - Nigerian Institute of Management (Chartered), 08/2016
- Graduate - Nigerian Institute of Management (Chartered), 08/2016
Skills Highlights
- Proven ability to provide support and utilities to isolate technical problems and recommend solutions.
- Capable of utilizing skills to analyze & collaborate on the resolution of technical issuers concerning databases
- Ability to serve Windows & IOS servers to investigate, troubleshoot & resolve hardware and software issues
- Conversant with advanced technological tools, guidelines, and policies to promote industry best practices.
- In-depth knowledge of computer operating systems, processes, and procedures that increases performance.
- Collaborative and teamwork acumen serene towards achieving collective team goals and projected results.
- Proficient in analytical, interpersonal, decision-making, empathy, critical thinking, and attention to detail.
- Planning and coordinating initiatives, tasks, and projects, including assigning roles and creating schedules.
- Capability at time management and prioritizing tasks, responsibilities, & activities to increase proficiencies.
- Expert Knowledge of operational systems, hierarchy, and technicality in respecting managerial regulations.
Timeline
Information Systems Technical Specialist
The United Nations Sustainable Development Goals Center for Africa
07.2021 - 12.2023
Liaison Officer
The United Nations Sustainable Development Goals Center for Africa
07.2018 - 06.2021
Assistant Lecturer
Igbo-owu Polytechnic, Department of Computer Engineering
09.2017 - 05.2018
Independent Monitor
World Health Organization
10.2016 - 08.2017
Duty Engineer
Nigeria Television Authority
11.2015 - 09.2016
Bachelor of Science (B.Sc.) in Telecommunication Science -
University of Ilorin
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