Robert Christian
Technical Support
Kitchener,Canada
Summary
Solution-oriented and adaptable Technical Support Representative and content analyst with 6+ years of experience in customer support and content analysis. Proven track record in resolving complex technical issues and enhancing customer satisfaction through effective communication and problem-solving skills. Highly skilled in leveraging ticketing systems and providing feedback to enhance customer satisfaction. Strong analytical and problem-solving skills, with a successful track record in managing high call volumes and supporting team training initiatives.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Gatestone & Co. Inc.
Kitchener, ON
04.2022 - Current
- Resolve technical problems for customers involving network, Internet, cables, digital phone, and computer systems.
- Diagnose system errors and implemented solutions to resolve them.
- Deliver comprehensive troubleshooting guidance while adhering to support scope guidelines.
- Utilize internal software and resources to investigate customer issues and devise solutions.
- Educate clients on optimizing use of products and services for improved experiences.
- Maintain accurate documentation of customer interactions and escalated service issues when required.
- Handle high volumes of calls, addressing technical support needs efficiently.
- Recognize areas for enhancing customer service quality across operations.
- Provide actionable feedback to management for process improvements and better work conditions.
Data Researcher II
S&P Global
Ahmedabad, Gujarat, India
07.2014 - 10.2019
- Managed 10 projects within translations department, ensuring timely and accurate delivery.
- Provided financial data translations across sectors including Financial Institutions and Real Estate.
- Collected, standardized, and validated corporate financial data from various reports.
- Utilized advanced analytics tools to analyze complex data sets and derive insights.
- Maintained up-to-date knowledge of industry trends and reporting standards.
- Developed new collection methods and product enhancements based on industry needs.
- Automated repetitive tasks using macros, improving efficiency and accuracy.
- Trained new team members on systems and processes to ensure smooth onboarding.
Education
College Graduate Certificate - Information Technology
Conestoga College
Kitchener, ON12.2021
Bachelor of Computer Applications - Computer Science
St. Xavier's College, Gujarat University
Ahmedabad, Gujarat, India04.2014
Skills
- Communication Skills
- Technical support
- Customer service
- Problem solving
- Documentation management
- Process improvement
- Time management
Certification
- Certified Google IT Support, Google
Timeline
Technical Support Representative
Gatestone & Co. Inc.
04.2022 - Current
Data Researcher II
S&P Global
07.2014 - 10.2019
College Graduate Certificate - Information Technology
Conestoga College
Bachelor of Computer Applications - Computer Science
St. Xavier's College, Gujarat University
Similar Profiles
Manmeet KaurManmeet Kaur
Technical Support Representative at Gatestone & Co. Inc.Technical Support Representative at Gatestone & Co. Inc.
Erin MacDonaldErin MacDonald
Senior Collections Officer at Gatestone & Co. Inc.Senior Collections Officer at Gatestone & Co. Inc.
Nikita IngoleNikita Ingole
Financial Services Representative at Gatestone & Co. Inc.Financial Services Representative at Gatestone & Co. Inc.
Thalia BalonThalia Balon
Registered Veterinary Technician at Cornell Animal HospitalRegistered Veterinary Technician at Cornell Animal Hospital
PETRO AWAH FUHNWIPETRO AWAH FUHNWI
Team Member at YouthForceTeam Member at YouthForce