Gaminus Ikpegbu
Kitchener,Canada
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Network System Support Specialist
The Mitchell Inc
12.2024 - Current
- Installed, configured, and supported network devices, including routers, switches, firewalls, wireless access points, and VPN connections to ensure reliable connectivity.
- Performed system administration tasks such as workstation setup, software installation, updates, and troubleshooting in Windows and/or Linux environments.
- Monitored network and system performance, analyzed logs, and identified issues to prevent downtime and ensure stable operations.
- Administered Active Directory accounts, permissions, password resets, and Group Policy updates to maintain secure access control.
- Provided Tier 1-3 technical support for users, resolving hardware, software, network, authentication, and connectivity issues.
- Assisted in implementing security practices, including access controls, endpoint protection, firewall rules, and patch management to safeguard systems.
- Supported backup and disaster recovery processes, ensuring data integrity and business continuity.
- Documented system configurations, network changes, troubleshooting steps, and support procedures to maintain accurate IT knowledge base records.
- Collaborated with IT and network teams to perform infrastructure upgrades, deployment projects, and system improvements.
- Delivered clear technical guidance and user support, ensuring positive communication and effective issue resolution.
Cybersecurity / System Specialist
Faire
11.2022 - 12.2023
- Monitored networks, servers, and system logs to detect anomalies, unauthorized access attempts, and security alerts, responding quickly to mitigate risks.
- Administered user accounts, access permissions, and security roles in Active Directory, enforcing least privilege and identity access controls.
- Performed system hardening, patch management, and vulnerability remediation to reduce attack surfaces and maintain secure, stable systems.
- Configured and maintained firewalls, VPNs, endpoint protection tools, and network access controls to safeguard internal and remote environments.
- Investigated and resolved cybersecurity incidents, malware detections, and suspicious user behaviour, documenting findings and corrective actions.
- Supported server and workstation environments, including installation, configuration, updates, and troubleshooting of Windows/Linux systems.
- Provided Tier 2/3 technical and security support to users and internal teams, guiding secure practices and resolving escalated issues.
- Collaborated with IT, network, and security teams on system upgrades, security improvements, monitoring enhancements, and infrastructure optimization.
Network Support Technician
Yellow Navigation
05.2022 - 10.2022
- Troubleshoot and resolve escalated network incidents, collaborating with cross-functional IT and security teams.
- Installed, configured, and maintained routers, switches, and wireless networks.
- Implemented network access controls and basic firewall rules for security.
- Monitored network performance and security logs to detect anomalies.
- Optimized firewalls, routing policies, and access controls to improve uptime.
- Supported users and technical teams with connectivity and system issues.
IT Support Specialist
Leonix Global
02.2016 - 04.2019
- Provided hardware/software support for over 150 workstations.
- Managed upgrades, maintenance schedules, and ticket resolution.
- Provided desk-side and remote support to end-users for hardware/software issues.
- Handled device imaging, setup, deployment, and user onboarding.
- Managed time-tracking systems (Kronos) and supported SAP integrations.
- Coordinated with vendors and cross-functional teams to resolve technical issues.
- Achieved high user satisfaction through effective communication and quick response.
Education
Diploma - Computing
National Institute Of Information Technology
Lagos02.2015
Skills
- Technical Support
- IT Support
- Information Security
- Cybersecurity
- IDS
- Network Firewalls
- WAN
- System Administration
- Operating Systems
- Incident Response
- Active Directory
- SIEM
- Network Monitoring
- Microsoft Windows
- Microsoft Office
- DHCP
- Microsoft Windows Server
- VPN
- VMWare
- Computer Networking
- LAN
- Network Engineering
- Remote Access Software
- Mobile Devices
- Network Support
- Help Desk
- Linux
Languages
English
Full Professional
Certification
- UDEMY COMPTIA A+ CERTIFICATE OF COMPLETION
- UDEMY CERTIFICATE OF COMPLETION
- CISCO CCNA 200-301 COMPLETE COURSE WITH REAL LABS
- AWS Certified Cloud Practitioner – Foundational
- CompTIA Security+
Timeline
Network System Support Specialist
The Mitchell Inc
12.2024 - Current
Cybersecurity / System Specialist
Faire
11.2022 - 12.2023
Network Support Technician
Yellow Navigation
05.2022 - 10.2022
IT Support Specialist
Leonix Global
02.2016 - 04.2019
Diploma - Computing
National Institute Of Information Technology