Ryan Campanaro
Peterborough
Summary
Energetic and tech-savvy individual with knack for problem-solving and positive attitude. Possessing foundational knowledge in networking, including IP configuration and network security protocols. Aiming to leverage technical skills to enhance network efficiency and contribute to seamless operational environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
System/Network Support Specialist
Peterborough Utilities Group
10.2012 - Current
- Diagnose repair and upgrade computer hardware at the component level
- Support and administrate desktop hardware and software resources for the end user to meet there day to day business needs
- Resolving user’s hardware, software and network connectivity problems by responding to their emails and phone calls
- Password changes, add/changes to user profiles and file and folder rights modifications
- Maintain detailed desktop hardware and software inventory records
- Setup, Troubleshoot and educated users with their iPhone/iPad devices
- Build and deploy end user with new hardware when they are due for an upgrade
- Resolved network connectivity issues to ensure consistent service for users.
- Diagnosed network problems, leading to reduced downtime and increased efficiency.
- Conducted routine maintenance to prevent potential failures and maintain service quality.
- Assisted users with technical support, improving overall satisfaction and system reliability.
- Collaborated with team to address and resolve network outages promptly.
- Documented all network changes to maintain accurate records and facilitate future troubleshooting.
- Facilitated communication between departments for network-related concerns.
- Updated firmware and software, enhancing system capabilities and security.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Reduced downtimes during routine maintenance tasks by employing thorough testing procedures prior to implementing changes.
- Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
- Managed software and hardware issues for end-users.
Mail Service Clerical
Peterborough Utilities Group
05.2012 - 09.2012
- Sort daily mail and delivered it to employees within building
- Sort local and out of town in to mail bins to deliver to the office daily
- Ran various types of mail through a mail inserter and sorted them according to location
- Had to meet various deadlines on a daily bases
- Worked independently with minimal supervision
- Imputed mail counts and weight to through a Canada Post mailing program
- Deliver outgoing mail to the post office by the end of the day
Federal Government Client Support (CS-01)
Citizenship & Immigration Canada
09.2009 - 01.2010
- Responsible for client’s software and hardware issues
- Image client’s workstation to windows Vista (using Symantec Ghost)
- Repaired local and network printers
- Completed client workstation moves within the building
- Replaced and installed peripherals for client by request
- Monitored and updated client’s tickets from a Remedy tracking system
Federal Government Help Desk
Bell Canada
07.2008 - 09.2008
- Responsible for incident management and reporting
- Managed incidents until resolution by tracking tickets & contacting correct authority
- Performed diagnostic and troubleshooting with a variety of internal, external and3rd party support groups/vendors
- Escalated and provided feedback on all incidents within the guidelines of the service level objective(s)
- Reported, provided feedback, co-ordinated and managed all events within the guidelines, procedures and policies of the customer contract
- Support Clients Systems and Networks provided by Bell Canada
- Worked in a Team of5 technicians to monitor VSAT networks for the Canadian Embassies globally
Dell Advance Resolution Specialist
Dell Canada
07.2006 - 04.2008
- Provided Premium Software Support such as Virus and Spyware removal, installed, configured and Troubleshoot Microsoft Office (2002-2007), installing, uninstall and configured any3rd party desktop software
- Troubleshoot internet browsers: IE6.0 and later, Firefox, Netscape email: outlook2000 and later, setting up and supported home networks (wired and wireless)
- Installed, configured and troubleshoot various issues with Windows XP, Windows Vista
- Installed and configured desktop software and peripherals (printers, modems routers, etc.)
- Installed, configured and troubleshoot Clients with various Hardware issue for the Dell systems with various Hardware tests and order the new hardware for customers
- Worked in a team of12-15 agents to meet monthly goals
- Installed, configured and Troubleshoot Microsoft Office Suite2007 programs such as: Word, PowerPoint, Outlook, and Excel
Education
Ontario Secondary School Diploma -
Crestwood Collegiate And Vocational Institute
Peterborough, ON06.2000
Certified Dell Advance Resolution Specialist -
Dell Canada
01.2007
Computer Engineering Technician
Fleming College
Peterborough, ON01.2012
Skills
- Operating Systems: Windows 10, 11, Linux, iOS
- Networking: TCP/IP, OSI, VLANs, Internet, Cisco devices, Network & CCNA Training course completion
- Applications: Microsoft Azure, Microsoft O365, Niche RMS, Microsoft Access, Microsoft Visual Basic, Microsoft Project, Microsoft Visio, Remedy, Norton Security Suites, McAfee Security suites Webroot Spy Sweeper Smarts70, Citrix remote access software, Corel10, other3rd party software
- Network troubleshooting
- Network security
- Problem solving
- User support
- Network configuration
- Hardware installation
- Technical support
- System upgrades
Certification
- Cisco Certified Network Associate (CCNA) Training course from Fleming College.
- Network+ Online course complication
- Currently working on Palo ALto Networks Certified Network Security Engineer.
Timeline
System/Network Support Specialist
Peterborough Utilities Group
10.2012 - Current
Mail Service Clerical
Peterborough Utilities Group
05.2012 - 09.2012
Federal Government Client Support (CS-01)
Citizenship & Immigration Canada
09.2009 - 01.2010
Federal Government Help Desk
Bell Canada
07.2008 - 09.2008
Dell Advance Resolution Specialist
Dell Canada
07.2006 - 04.2008
Ontario Secondary School Diploma -
Crestwood Collegiate And Vocational Institute
Certified Dell Advance Resolution Specialist -
Dell Canada
Computer Engineering Technician
Fleming College
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