Mae Mendoza
Kitchener,ON
Summary
A dedicated IT professional with over five years of experience in system support and helpdesk roles, capable of resolving complicated network issues and enhancing system performance. Proven track record in managing and supporting large-scale projects. Skilled in configuring systems, training users, and implementing quality management systems. Has extensive expertise of information system and communication network maintenance, installation, troubleshooting, administrative support, and user management. Seeking to contribute to the success of a dynamic IT team by leveraging my system administration and project management knowledge.
Overview
6
6
years of professional experience
Work History
System Support/Helpdesk
Atlantic, Gulf & Pacific Company of Manila, Inc.
09.2018 - 07.2022
- Accomplished effective technical support for users by implementing efficient troubleshooting techniques, resulting in timely resolution of hardware and software issues
Admin Assistant
Trane Philippines
04.2017 - 09.2018
- Accomplished creation of withdrawal slips in Oracle to facilitate efficient parts retrieval from the warehouse by implementing streamlined processes, leading to improved inventory management
Data Encoder
DHL Global Forwarding
11.2016 - 01.2017
- Accomplished accurate and efficient bill and shipment encoding by implementing streamlined data entry process, leading to enhanced client profiles
Education
Applied Network Infrastructure and System Administration -
Conestoga College
04.2024
Bachelor of Science in Computer Science -
University of Batangas (UB)
03.2016
Skills
- End-user support & training
- Test Plan Development
- System Integration
- New Technology Evaluation
- Technical Support
- System Documentation
- Installation of hardware and software
- Compliance with Industry Standards
- Customer Support
- Time Management
- Problem-solving Skills
- Communication Skills
- Teamwork Skills
- Attention to Detail
- Helpdesk ticketing software
- Video conferencing & remote access tools
- Documentation and user guides creation
- Network troubleshooting and diagnostics
- Adaptability and Flexibility
- Analytical and Critical Thinking
Certificates And Training
- All Things Cybersecurity by ACI Learning (05/2024)
- SY0-701 Security+ Study Group provided by Messer Studios, LLC (04/2024)
- Google IT Support Professional Certificate on Coursera (In-progress)
Timeline
System Support/Helpdesk
Atlantic, Gulf & Pacific Company of Manila, Inc.
09.2018 - 07.2022
Admin Assistant
Trane Philippines
04.2017 - 09.2018
Data Encoder
DHL Global Forwarding
11.2016 - 01.2017
Applied Network Infrastructure and System Administration -
Conestoga College
Bachelor of Science in Computer Science -
University of Batangas (UB)