Ashini Tilakaratne

• Acted as the ambassador for Tauck Tour guests at the resort.
• Helped resolve any issues or complaints, Responded to online reviews, trained employees in customer service, and created and enforced employee practices and policies.

Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives, Assisted with developing, planning, and implementing strategies to promote large- and small-scale events., Inspected event facilities to conform to customer requirements, satisfied guests with open, continuous communication and strict attention to important details, and Improved future events based on strengths and weaknesses of previous event plans.